EES| Customer Support Representative (REMOTE - Texas)

  • 701 Experian Pkwy, Allen, TX 75013, USA
  • Employees can work remotely
  • Full-time
  • Department: Customer Service
  • Role Type: Home
  • Employee Status: Regular
  • Schedule: Full Time
  • Shift: Day Shift
  • Flexible Time Off: 15 Days

Company Description

As the world of work evolves, human capital management must keep pace.  Employers have been seeking scalable, client-focused alternatives.  In response, Experian has brought together the industry’s leading experts to offer the best of the best– a suite of specialized solutions delivering unmatched service, trusted experience, and client-inspired innovation.  We are keeping the focus ad flexibility employers value in boutique providers and adding the resources and security of Experian.

We would love you to join us at Experian in helping us to shape the future of employer services for Human Resources compliance and outsourcing.  We are seeking Customer Service Representative to Interact with users (e.g., employer clients, verifiers, employer client’s current and former employees, etc.) to provide and process information in response to inquiries, concerns, and requests about Experian’s online employment and income verification services.

You’ll help shape a new business at Experian and help to drive market penetration of new and existing product lines in this space.

We seek a candidate eager to join a start-up atmosphere, someone who is able to adapt readily, instill confidence in internal and external partners and drive results. Comfort with ambiguity and a high aptitude for adaptability are necessary.

As the ideal candidate, you’ll need to be able to quickly prioritize opportunities and have a strong drive for accomplishment. You must be comfortable with shifting priorities and be a world class problem solver, working across functional units to ensure success. You must demonstrate an ability to manage a variety of tasks within a fast-paced, collaborative environment, and be solution-oriented while keeping tasks prioritized.  The ability to raise issues before they turn into problems is critical.  Strong organization, time management, problem solving, and communication skills are essential.  The ideal candidate also brings creative and strategic solutions to the table to help solve complex problems and is someone who acts as a change agent to evolve processes and challenge current thinking.

 

Job Description

  • adhere to stringent data security policies and processes
  • deal directly with users either by telephone and email
  • respond promptly to user inquiries
  • handle and resolve user questions
  • obtain and evaluate all relevant information to handle and resolve user inquiries
  • authenticate and upload user authorization forms
  • process verification requests and forms
  • direct requests and unresolved issues to the designated resource
  • manage users accounts
  • keep records of users interactions and transactions
  • record details of inquiries, comments and concerns
  • record details of actions taken
  • manage administrative tasks involved with job duties
  • communicate and coordinate with internal departments
  • follow up on customer interactions
  • complete other administrative projects and duties as requested by management

Qualifications

  • high school diploma, general education degree or equivalent
  • knowledge of customer service principles and practices
  • knowledge of relevant computer applications and basic web functions
  • ability to type and communicate through email
  • knowledge of administrative procedures
  • numeric, oral and written language applications
  • product knowledge

Additional Information

All your information will be kept confidential according to EEO guidelines.

Perks

  • three weeks of vacation to start, five sick days and two volunteer days (plus twelve paid holidays)
  • Competitive pay and comprehensive benefits package plus 5% bonus target 
  • Flexible work schedule and relaxed dress code
  • Matched 401K with immediate vest 

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and and it reflects what we believe.  See our DEI work in action!

If you live in Colorado, Connecticut or New York City, please contact us here for the salary range of this position (include this Job Title in your email). In addition to a competitive base salary and variable pay opportunity, Experian offers a comprehensive benefits package including health, life and disability insurance, generous paid time off including parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian Careers - Creating a better tomorrow together

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