We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

To drive a consistent and effective District Sales Program inside the office, which consists in driving a strong and solid District Sales Team, attract and close local accounts and ensure continual business growth within the District.

Duties and Tasks

For detailed job-specific tasks and duties completed on a regular basis by the employee, please reference the Sales Playbook on insite. This section lists job-specific tasks and duties, such as the ones listed below, that are completed on a regular basis by the District Sales Manager. This list may be edited to the specific job role.  

• Build and Manage the District Sales strategy to call and secure on all A, B, & C accounts
• Create and monitor the District Sales Plan
• Ensure proper measurements (KPIs) are put in place to successfully execute the District Sales Plan
• Manage at minimum ten personal target accounts on his/her own
• Play an active role in developing his/her own business in addition to spending time in the field with their District Sales Executives
• Monitor number of DSE Sales calls, leads and revenue generated by customer
• Ensure all new accounts are transitioned, reviewed and discussed with operations to be hand over to the retention program
• Facilitate any product initiatives or blitz programs with operations
• Coach and mentor direct reports to develop them professionally and personally
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• Executing the scorecard reviews of each District Sales Executive
• Review department goals and sales plan periodically with staff to ensure buy-in and accountability

Physical Demands

This section lists physical demands required of this job and may be edited to the specific job role.

• Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.  
• Write with pencil/pen/marker 
• Functions performed primarily while seated at desk

Travel independently to a wide variety of off-site location if applicable

WHAT SKILLS AND QUALIFICATIONS YOU BRING TO US:

This section lists desired qualifications for the job and may be edited to the specific job role.

• Written and verbal communication skills
• Listening skills
• Leadership
• Emotional intelligence
• Leading change
• Adaptability
• Presentation skills
• Analytical thinking
• Problem solving
• Strategic planning
• English language proficiency
• Sales and business development
• University or equivalent business qualifications
• Minimum 5 years personnel management experience
• 4 + years of industry specific qualification (country specific)

WHAT WE EXPECT FROM YOU:

Expeditors Core Competencies

This section lists the core business-critical skills, knowledge and behavior applicable to all Expeditors employees, regardless of position, and should not be edited. Note that these competencies are found in employee’s My Development Plan view and in the employee’s performance evaluation in the Professional Development Center.

• Exceptional Customer Service:

Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).

• Job Execution:

Consistently completes quality work that matches job expectations.  Is committed to operational excellence and continuous improvement for own job function and across the network.  All activities are compliant with company policies/procedures and code of business conduct and with government regulations.

• Reliability:

Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.

• Collaboration:

Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.

• Communication:

Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers.  Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.

• Culture:

Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary. 

• Personal Growth and Development:

Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.

Service Manager Job-Specific Competencies

This section lists the core business-critical skills, knowledge and behavior applicable to all CRDMs globally and should not be edited. Note that these expectations are found in employee’s My Personal Development Plan view (listed in the SKILLS tile) in the Professional Development Center.

• Employee Development

Properly on-boards new hires and ensures team members have clear expectations. Provides frequent feedback that is timely, accurate, and honest. Conducts regular one-one-ones and an annual review for employees. Has development plans in place for employees that addresses competency gaps and/or prepares employees for growth. Ensures employees complete 52 hours of relevant training yearly and that required training is completed timely. Fosters a climate of compliance within the team, including to company culture, internal policies and government regulations. Promotes employee engagement and team vision, commitment and trust. Develops a #2.

• Financial Excellence (Manager, Branch Service)

Protects the financial health of the company by monitoring department expenses and staying within budget. Positively impacts revenue by supporting district growth and expense control goals.

• Operational Excellence (Manager, Branch Service)

Monitors and improves District Excellence and Global Business Operations metrics tied directly to their service. Maps and understands department process flow, while constantly looking for areas to improve efficiency and customer service (internal and external).  Effectively manages capacity and productivity of department and team members. Successfully executes a department Tactical Business Plan, providing regular updates to team and branch leadership.

• Business Development (Manager, Branch Service)

Contributes to the growth of the District’s business by supporting the pursuit, transition, retention and growth of customers and by improving the customer experience. Acts as the subject matter expert for the manager’s scope of responsibility and provides solutions and technical assistance to customers (both internal and external).

Expeditors offers excellent benefits:

• Training and Personnel Development Program
• Growth opportunities within the company