We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Location: Sunnyvale / Atlanta / Dallas Fort Worth

Reporting Structure: Onsite Trade Compliance Supervisor / Onsite Trade Compliance Manager

Summary:

The Compliance Specialist (BETS Support) position focuses on the efficient and timely movement of goods
worldwide, with dedicated attention to our internal BETS customers. Ensures trade compliance and provides
import/export administration and control within rules and regulations. Effectively represents the interest of our
high-tech customer, while ensuring the timely and efficient processing of the customer’s unique goods across the globe. Interfaces with freight forwarders, brokerage teams and other functional areas as required.

Key Responsibilities:

● Build customer relationship and provide excellent customer service, understanding their needs and goals
● Identify and address issues that may impact customer satisfaction and work on solutions to improve the
overall customer experience
● Handle both import and export shipments including direct communication with the customs broker
● Monitor and manage ticketing system for customs compliance requests and resolve them quickly
● Monitor compliance at all times to ensure 100% adherence to laws, regulations, corporate policy,
customer policies and requirements
● Verify and review shipping documents and commercial invoices received for import and export customs
purposes are compliant and correct for approval and complete customs exceptions tasks as needed
● Facilitate information gathering and evaluate import and export restrictions and customs compliance
regulatory requirements related to industry and impacts to supply chain
● Acts as a subject matter expert on the customer’s needs and communicates effectively with relevant
stakeholders to ensure continuous awareness and understanding of policies and regulations
● Advise customers on import and export restrictions and customs related matters
● Responsible for daily tracking of operational metrics and meeting SLAs
● Quickly escalate issues and keep management up-to-date with work orders and other items as needed
● Identify gaps in current processes and procedures and suggest opportunities for improvement
● Keep up to date on all regulatory requirements and procedures governing the import and export of goods,
other government agency requirements, export controls and prohibited and restricted goods, data
analytics, emerging tools, and best practices and proactively apply new knowledge to improve processes
● Support the execution of projects and drive and execute assigned individually owned projects, as needed.
● Support the implementation of new business initiatives and their smooth transition between the involved
Compliance Teams.
● Own the documentation and tracking of project issues, action items and send follow-up as necessary to
ensure project activities are completed.
Experience & Qualifications Requirements:
● Bachelor's degree or equivalent working experience
● 3+ years related experience in customs compliance operations, import or export operations preferred
● Previous onsite Professional Services experience is a must
● Previous experience with supporting BETS shipments and working with BETS POCs is preferred
● Understanding of international trade and customs regulations, incoterms and impacts to supply chain
● Knowledge of international air, and ocean transport logistics processes
● Excellent customer service skills, including negotiation, proven ability to listen, comprehend, effectively
communicate clearly and concisely to obtain positive results
● Risk sensitive, recognizes when problems arise or are likely to arise
● Excellent communication and interpersonal skills
● Self-starter with the ability to triage and prioritize tasks in a fast-paced environment
● Time management, resource management, attention to detail, and persuasion skills needed

Personal Development:
● Meets company standards of 52 hours training per year per employee.
● Attend training classes when required.
● Complete mandatory training when required.

• Bachelor's degree or equivalent working experience
• 1-2 years experience in supply chain, logistics and or transportation (preferred)
• Knowledge of international shipping regulations and customs procedures
• Effective communication and negotiation skills
• Analytical mindset with the ability to interpret data and make informed decisions
• Excellent customer service skills
• Self-starter with the ability to triage and prioritize tasks in a fast-paced environment

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus