We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
As a Fortune 500 company, Expeditors employs more than 15,000 trained professionals in a worldwide
network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated
needs of international trade through customized solutions and seamless, integrated information systems.
Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor
consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution
and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.
We believe our employees are our greatest competitive advantage, by focusing on our values and culture
we make Expeditors’ greatest competitive advantage in global supply chain services.

Summary:

The Compliance Coordinator supports the efficient and timely movement of goods worldwide. Ensures legal compliance and provides import/export administration and control within rules and regulations.  Interfaces with internal and external customers, freight forwarders, customs officers and other functional areas to ensure coordination and logistics of shipment. 

Key Responsibilities:

• Build customer relationship and provide excellent customer service, understanding their needs and goals 

• Identify and address issues that may impact customer satisfaction and work on solutions to improve the overall customer experience

• Monitor and manage ticketing system for customs compliance requests and resolve quickly

• Monitor compliance at all times to ensure 100% adherence to laws, regulations, corporate policy, customer policies and requirements 

• Verify and review shipping documents and commercial invoices received for import and export customs purposes are compliant and correct for approval and complete customs exceptions tasks as needed

• Facilitate information gathering and evaluate import and export restrictions and customs compliance  regulatory requirements related to industry  and impacts to supply chain 

• Proactively further regional matter expertise and communicate with the teams to ensure continuous awareness and understanding of policies and regulations

• Advise customers on import and export restrictions and customs related matters

• Responsible for daily tracking of operational metrics and meeting SLAs

• Quickly escalate issues and keep management up-to-date with work orders and other items as needed

• Identify gaps in current processes and procedures and suggest opportunities for improvement

• Keep up to date on all regulatory requirements and procedures governing the import and export of goods, other government agency requirements, export controls and prohibited and restricted goods, data analytics, emerging tools, and best practices and proactively apply new knowledge to improve processes

• Support the execution of projects and drive and execute assigned individually owned projects, as needed.

• Support the implementation of new business initiatives and their smooth transition between the involved Compliance Teams.

• Own the documentation and tracking of project issues, action items and send follow-up as necessary to ensure project activities are completed. 

• Bachelor's degree or equivalent working experience

• Must be eligible to work in the Netherlands

• 1-3 years related experience in customs compliance operations, import or export operations preferred

• Understanding of international trade and customs regulations, incoterms and impacts to supply chain

• Knowledge of international air, and ocean transport logistics processes 

• Excellent customer service skills, including negotiation, proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results 

• Risk sensitive, recognizes when problems arise or are likely to arise 

• Excellent communication and interpersonal skills

• Self-starter with the ability to triage and prioritize tasks in a fast-paced environment

• Time management, resource management, attention to detail, and persuasion skills needed

Personal Development:

• Meets company standards of 52 hours training per year per employee.

• Attend training classes when required.

• Complete mandatory training when required.

Reporting Structure:

       ●    Onsite Compliance Supervisor