"We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 18,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

SUMMARY DESCRIPTION:

The Regional Air Cargo Pricing Supervisor optimizes pricing strategies to enhance profitability and competitive positioning, conducting market analysis, developing pricing models, and implementing pricing policies to attract customers and develop business.

KEY RESPONSIBILITIES:

EXPEDITORS CORE COMPETENCIES

Exceptional Customer Service

Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. 

        This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).

Job Execution

Consistently completes quality work that matches job expectations.  Is committed to operational excellence and continuous improvement for own job function and across the network.  All activities are compliant with company policies/procedures and code of business conduct and with government regulations. 

Reliability

Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.          

Collaboration

Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.

Communication

Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers.  Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.

Culture

Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.  

Personal Growth and Development

Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.

SUPERVISOR CORE COMPETENCIES

Employee Development (Supervisor, All)

In conjunction with department leadership, properly on-boards new hires and ensures team members have clear expectations. Provides frequent feedback that is timely, accurate, and honest. Participates in regular one-one-ones and an annual review for employees. Assists manager with development plans for employees that addresses competency gaps and/or prepares employees for growth. Ensures employees complete 52 hours of relevant training each year and that required training is completed timely. Fosters a climate of compliance within the team, including to company culture, internal policies and government regulations. Promotes employee engagement and team vision, commitment and trust. Develops a #2.

Business Development (Supervisor, Branch Product)

Assists department leadership with growing the product's business through involvement in sales and retention programs. Responds to requests for proposal, quotation or information timely and with market-competitive pricing matching the scope of service required by the customer. Participates in the transition of new business and strives to build and maintain relationships with the key customer stakeholders that are managed on the team.

Financial Excellence (Supervisor, Branch Product)

Applies exp.o accounting expertise to assist department leadership with meeting financial growth and cost savings goals, which may include: reviewing accounts receivable, analyzing billing activity for accuracy and timeliness and monitoring department profitability and expenses.

Operational Excellence (Supervisor, Branch Product)

In conjunction with department leadership, monitors and improves product District Excellence and Global Business Operations metrics.  Monitors department process flow while constantly looking for areas to improve efficiency and customer service. Assists with managing capacity and productivity of department and team members.

Responsibilities:

• Develops and implements AFR Pricing/Commercial strategy for RFQs and targeted customers/market segments/trade lanes which supports overall AFR Product strategy and service standards
• Establishes effective/competitive regional pricing solutions, internal tariff management and pricing process efficiencies, working closely with our local and other regions’ AFR and Commercial teams
• Executes Sales/Pricing campaigns in alignment with AFR and commercial strategy.
• Supports AFR global/regional pricing and tariff related projects/initiatives in collaboration with stakeholders.
• Drives strategic customer development, pricing negotiation and improvement initiatives.
• Implements analytical reporting tools to manage RFQ pricing and profitable business gains/ retention
• To maintain a very good relationship with the service providers.
• To maintain always the most updated local/regional port or airport charges, storage and demurrages.
• To maintain always the most updated local/regional transportation charges.
• To build very good relationship with the local/regional carriers and co-loaders.
• To requests rates from local carriers, as well as from destination/origin offices and compare the same with Share point and contract agreements.
• Quotes to be prepared using the Quoting Database or Approved Quote Format as per company policy.
• To keep good relationship with Sales, Customer Service and to collect feedback for each and every quote.
• To gather as much information as possible (carrier’s name, transit time, services used) to be able to quote better and get a high closing ratio.
• To run weekly report through the Quoting Database and analyze the information and keep region aware of the best carrier to use from the best port/airport.
• To keep all quotes submitted confidential and never disclose the information to anyone outside the department.
• To make sure job is executed as per company guidelines and policies.
• To always update the team with the GRI, PSS and rate fluctuations and changes whenever they occur.

KNOWLEDGE, SKILLS AND BEHAVIOURS:

Knowledge:

• Expeditors company policies and procedures knowledge
• A good understanding of Expeditors’ products, services and systems
• Strong market and competition knowledge

Skills:

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Good Microsoft Office skills (Excel, Word etc.).
• Excellent oral and written communication skills.
• A proven history of providing exceptional customer service at all levels.
• Excellent organizational skills, time management skills in addition to a professional manner
• Proven high negotiation skills

Behaviours:

• Emotional resilience
• Self-reflecting and open to feedback
• Initiative and ability to work in autonomy
• Role model of integrity and pride for all employees
• Proven leadership attitude and background
• Committed to deliver effective performance under pressure and demanding situations

TRAINING AND QUALIFICATIONS :

Training Requirements:

• Meet company standards of 52 hours training per year, including as needed management/leadership training

Education and Experience:

• 4 + years professional background in the freight forwarding industry at managerial level
• Excellent English written and verbal communication skills
• Good knowledge of air freight market and logistics/supply chain industry
• Strong customer knowledge on RFQs, pricing and contractual management

Expeditors ofrece excelentes beneficios

• Sueldo competitivo
• Prestaciones superiores a la ley
• Seguro de vida
• Seguro de gastos médicos mayores
• Plan de compra de acciones para empleados
• Programa de Capacitación y Desarrollo de Personal

Expeditors offers excellent benefits

• Competitive salary
• Benefits above the law
• Life insurance
• Insurance of major medical expenses
• Employee Stock Purchase Plan
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.