• “We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals

250+ locations worldwide

• Fortune 500
• Globally unified systems

EXPEDITORS CORE COMPETENCIES

Exceptional Customer Service 
Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. 
        This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).
Job Execution 
Consistently completes quality work that matches job expectations.  Is committed to operational excellence and continuous improvement for own job function and across the network.  All activities are compliant with company policies/procedures and code of business conduct and with government regulations. 
Reliability 
Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.     
Collaboration 
Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.
Communication 
Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers.  Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.
Culture 
Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.  
Personal Growth and Development
Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.

 CORE COMPETENCIES:

Quotes
•    Create quotes for Air operations.
•    Meet deadlines set by customers and sales/retention on responding to pricing requests. 
•    Track and report the results of quotes by maintaining and updating the Quoting in the Database (Quoting Power BI or another system)
•    Manage the GDL air pricing for RFQs generated in other regions or handled by CHQ Pricing Group.
•    Meet deadlines set by customers and sales/geo on responding to pricing requests. 
•    Work with and coach sales/geo staff to properly qualify bids.
•    Track and report the results of RFQs

Analysis of Rates
•    Review and analyze carrier rates.
•    Review feedback from sales/retention and customers on rate competitiveness. 
•    In conjunction with Air Manager, work with carriers to keep rates fresh and competitive.

Rate & Surcharge Maintenance
•    Maintain rate databases updated.
•    Maintain and distribute information about increases and changes on the market.
•    Follow up and revise the expiring rate agreements and contracts. 

General Support
•    Provide general support for sales/retention on air pricing.
•    Provide other general pricing support as specified by the network.
•    Provide support to operational team on approval of quotes from customers.
•    Provide support to operational team on the registration of rates on ATS and with the carrier.
•    Provide support to operational team on the compliance of Expeditors policies.

Knowledge:

•    6 months to 1 year related experience and/or training; or equivalent combination of education and experience
•    A good understanding of Expeditors’ Products and Services.
•    Understanding freight forwarder industry in special Air Product.
•    Understanding of Air documentation process.
•    Hazardous Materials certification (optional).

Skills:

•    Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
•    Very detail oriented.
•    Ability to manage multiple deadlines and projects.
•    Capability to negotiate with suppliers.
•    Analysis of data.
•    Pro-active, strong organizational skills.
•    Good Microsoft Office and computer skills
•    Understanding air operations.
•    Thorough understanding of airfreight pricing. 
•    Fluent in English & Spanish 

Behaviours:
•    Positive and willing to help attitude