“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 18,000 trained professionals
• 350+ locations worldwide
• Fortune 500
• Globally unified systems

Operational Responsibilities:

• Ensure smooth and timely freight process flow.
• Prepare various documents for international transportation.
• Coordinate with our contracted vendors in procuring services.
• Ensure accurate and timely client and vendors billing.
• Ensure accurate and timely data entry into our operating system.
• Interact with our customers in arranging their international import shipments, meeting customer service standards.
• Always meet compliance and regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Ensure all customers standard operating procedures are followed as per Customer SOP.
• Work with the team on meeting KPI standards, as per the company’s procedures.
• Monitor shipment reports to ensure total customer satisfaction.

Timely and Accurate Shipment Processing

• Ensures smooth and timely freight process flow according to Expeditors' operational procedures.
• Follows customer's standard operating procedures and proactively notifies customers of any issues.
• Consistently meets KPI standards, as per company's procedures.
• Obtaining clearing instruction and commercial invoices upstream to enable the brokers to frame the entry.
• Continuously adding the Customer GCI’s (Account number) the clearing instruction tool on the South African GBO Exception Dashboard.
• Direct shipments or manual take-on's to be captured immediately for client visibility.
• Ensure ANF (arrival Notices) for FCL are received 5 days prior to vessel arrival.
• LCL ANF’s is 7 days prior vessel Arrival.
• Daily follow up on exception management section on the CHB Workboard (Entry Holds drilldown).
• Daily usage of the CHB Workboard and relevant drilldowns.
• Monitoring entries and chase on urgent shipments with the brokers.
• TNF (send instructions to the carrier / transporter) immediately once released.
• Usage of Shipshape to process cargo dues.
• Understanding of the shipping lines requirements regarding the releases.
• Charges to be requested upstream to avoid late billing.
• Event codes updated in sequence once the shipment is customs released (ODR for original bill. /seaway bill. FRL to release the freight, PDS and PDC for Cargo dues).

Timely and Accurate Billing and Accounting

• Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements.
• Properly provisions service provider charges to avoid reserves.
• Obtaining the charges upstream.
• Freight charges to match the recap.
• Billing worksheet to be completed in full, selecting the correct transporters and protecting all the cost.
• Customer Information tab on the Billing worksheet to be kept up to date with contact information.
• Understanding of the ROE to eliminate currency fluctuations.
• Checking of the GCI (Customer Account number) prior to billing.
• Checking the quotes if no rate profile has been compiled.
• Understanding o the GL codes in CFIT.
• KPI for billing is 72-hours after release (RLS).
• Understanding of the INCOTERMS and how to retrieve EDI invoices.
• Understand CIA shipments and Expeditor’s requirements.
• Understanding of Paid not billed queries.
• Continuously add the Customer GCI’s (Account number) to the Invoice Document Pack Mailing tool South African GBO Exception Dashboard.

• 5 to 10 years Ocean Import Customer Service experience.
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively  communicate clearly and concisely to obtain positive results.
• Strong computer skills (Excel, Word etc.).
• Strong verbal and written communication skills to communicate effectively and concisely
• Pro-active and strong organization skills
• Good knowledge of Customs requirements and entry processing

Expeditors offers excellent benefits:

• Paid Annual and Sick Leave
• Discovery Medical Aid
• Liberty Corporate Benefits: Pension / Retirement Fund, Family Benefit / Funeral Cover, Disability Income Benefit, Value Added Services
• Employee Stock Purchase Plan (ESPP)
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus