Service Center Transcon (Transportation) Customer Servicer Representative

  • Full-time

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 19,000 trained professionals
  • 300+ locations worldwide
  • Fortune 500
  • Globally unified systems

Job Description

Major Duties and Responsibilities

Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the TRANSCON (Transportation ) Department

  • Ensure smooth and timely freight process flow
  • Ensure accurate and timely data entry into our operational system
  • Track and Trace TRANSCON Files and reporting
  • Use export TRANSCON Workflow on daily basis
  • Ensure accurate and timely client and vendors billing.
  • Ensure delivery of freight and timely clearance when applicable
  • Interact with our customers in arranging their TRANSCON shipments, meeting customer service standards.
  • Contribute to maintain good relationships with suppliers
  • Meet compliance at all times to regulations internal and external in accordance with government regulations.
  • Understand department process flow, and looking for best practices to improve operational efficiency and productivity
  • Ensure all customers standard operating procedures in place and updated in the DLSOPs
  • Meet KPI standards in accordance with the Company’s procedures    
  • Network communications, timely responses to emails and requests (internal and external)
  • Escalation of problems to Management when necessary
  • Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. 
  • Adhere to the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

 

KNOWLEDGE & BEHAVIORS: 

Knowledge:

  • Expeditors’ Company Policies and Procedures
  • Basic local regulatory knowledge for compliance
  • Global Logistics Industry knowledge
  • Hazardous materials certification (preferred)

Behaviors:

  • Positive and willing to help attitude

Qualifications

Skills:

  • Pro-active, strong organizational skills.
  • Good computer skills (Excel, Word)
  • 85% Fluent in English  
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

 

Additional Information

Expeditors offers excellent benefits:

We offer:

-Legal Benefits

-Job stability

-Type of position: full-time, permanent contract

-Work from home:

  • No (any changes will be notified)

All your information will be kept confidential in accordance with EEO guidelines.

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