Agent - Ocean Export

  • Full-time

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 19,000 trained professionals
  • 340+ locations worldwide
  • Fortune 500
  • Globally unified systems

 

Job Description

  • Ensure smooth and timely freight process flow 
  • Ensure accurate and timely data entry into our operational system ,AMS/ISF Timely& on time and accurate filling
  • Track and Trace Ocean Export Files and reporting to make sure meet customers and company’s standard
  • Use Ocean Export Flow to monitor ship files and effective manage exceptions on a daily basis.
  • Ensure documents are timely sent and Shipping notices communicated to overseas and customers
  • Ensure accurate and timely client and vendors billing, Cost protection and IC close, Follow up with oversea for  timely revenue recognition
  • Interact with our customers in arranging their international shipments, meeting customer service standards.
  • Contribute to maintain good relationships with suppliers (Ocean carriers, trucking companies and others involved).
  • Meet compliance at all times to regulations internal and external in accordance with government regulations.
  • Understand department process flow, and looking for best practices to improve operational efficiency and productivity continuously
  • Ensure all customers standard operating procedures in place and updated in Customer SOP
  • Meet KPI standards in accordance with the Company’s procedures      (OPS /Compliance etc., )
  • Overseas communications, timely responses to emails and requests (internal and external)
  • Escalation of problems to Management when necessary
  • Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. 
  • Support the supervisor/manager where needed:
  • Meets company standards of 52 hours training per year per employee.
  • Attend training classes when required.
  • Complete mandatory training when required.
  • Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. 
  • Adhere to the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Qualifications

Knowledge:

  • A good understanding of Expeditors’ Products and Services
  • Understanding of ocean documentation process a plus.
  • Hazardous Materials certification (preferred).

 

Skills:

  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
  • Pro-active, strong organizational skills.
  • Good Microsoft Office and computer skills
  • Fluent in English.

 

Behaviours:

Positive and willing to help attitude

Additional Information

Note: This position will be closed by Apr26th, 2024

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