Air Export Agent

  • Full-time

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 15,000 trained professionals
  • 250+ locations worldwide
  • Fortune 500
  • Globally unified systems

Job Description

Scope of Position:  

Assist Manager and Supervisor with all aspects of the Air Export Department, while ensuring the proper and timely movement of freight, while providing an exceptional customer service.

  • Ensure smooth and timely freight process flow.
  • Prepare various documents for international transportation.
  • Coordinate and negotiate rates with our contracted vendors in procuring space and services.
  • Ensure accurate and timely client and vendors billing.
  • Ensure accurate and timely data entry into our operating system.
  • Interact with our customers in arranging their international export shipments, meeting customer service standards.
  • Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
  • Understand department process flow, constantly looking for areas of improved efficiency.
  • Ensure all customers standard operating procedures are followed as per the DLSOP.
  • Work with the team on meeting KPI standards, as per the company’s procedures.
  • Monitor shipment reports to ensure total customer satisfaction
  • Overseas communications

Support the supervisor in the following areas:

  • Daily review Stat 1 and operational reports and work with team on updating event codes
  • Audit files and work with the team on meeting operating process standards
  • Build and maintaining strong relationships with vendors (airlines, trucking companies, and others) and customers.
  • Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed.

Finances:

  • Proactively work to maintain and monitor accounts payment within 30 days.
  • Ensure company credit procedures are followed and utilized effectively.
  • Accurate and timely billing of vendors and resolve accounting issues.
  • Monitor accounts payable to vendors (airlines, truckers etc.) utilizing BNP report.
  • Monitor intercompany accounting discrepancies via AJAX report.

Sales / Retention:

  • Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
  • Participate to the transition of new business/ updates to existing business.
  • Assist in retention calls and complete customer reviews with your regular customers to document in the CRS.

People:

  • Identify with manager / supervisor, develop, and mentor your No. 2.
  • Support the supervisor where needed: 
  • Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
  • Be a guide for the team - mentor agents
  • Ensure team meets company standards of 52 hours training per year per employee.
  • Follow-up new hires training as per the company requirement standards.
  • Periodically communicate department goals and expectations with team to ensure buy-in and accountability.

Systems:

  • Promote productivity tools (e.g. using edoc and edoc treeview, export database, process management)
  • Be open to implementing new system changes and enhancements with your team.  
  • Be involved and suggest system/process improvements. 
  • Set the tone of this environment within your team.

Culture:

 

  • Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

 

Qualifications

 

  • 2 years of industry specific qualification (country specific).
  • Good market and product knowledge.
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
  • Pro-active, strong organizational skills.
  • Good computer skills (Excel, Word).
  • Hazardous Materials certification (preferred).
  • Fluent in English.

 

Reporting Structure: Air Export Supervisor

 

Additional Information

Expeditors offers excellent benefits

  • Paid Vacation, Holiday, Sick Time 
  • Health Plan: Medical, Prescription Drug, Dental and Vision
  • Life and Long Term Disability Insurance 
  • 401(k) Retirement Savings Plan (US only)
  • Employee Stock Purchase Plan 
  • Training and Personnel Development Program

 

All your information will be kept confidential according to EEO guidelines.

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