Information Services Representative

  • Full-time

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 15,000 trained professionals
  • 250+ locations worldwide
  • Fortune 500
  • Globally unified systems

Job Description

Major Duties and Responsibilities

  • Execute Regular IS Basic Tasks to keep the systems up & running
  • Ensure adherence to Company policies and procedures
  • Train branch management on system architecture, data management, retention and reporting, and other available IT tools to improve processes, productivity and customer service
  • Basic Branch Technical Support such PC, LAN, Expeditors Software and systems administration & troubleshooting, in addition to global, regional and branch project implementation
  • On call for after-hours IS issues including Day end problems
  • Asset Management such as purchasing, shipping, tracking and maintenance
  • Prepare and execute the annual tactical business plan for IS department
  • Provide technical assistance within branch
  • Responsible for compliance with Expeditors, all the procedures related to IS and conduct regular branch IS audits.
  • Regular communication with Regional IS Manager and District Manager.
  • Offers suggestions and comments to Regional IS Manager for system improvements
  • Assists District Manager with preparation of the department budget
  • Support branch disaster recovery efforts as they occur
  • Deliver IS training courses within the branch and trains sales people on systems features and benefits
  • Be supportive and actively participate in Sales calls where needed and appropriate
  • Initiates and follow up independently on IS projects

 

Qualifications

 

  • Basic PC & network skills
  • Effective problem solving
  • Ability to handle multiple tasks/projects
  • Demonstrated customer service skills and proven interpersonal skills
  • Good communication skills
  • Inquisitive and exploratory mind-set
  • Fluent in English
  • Turkish is a must. 

 

Additional Information

Expeditors offers excellent benefits

  • Paid Vacation
  • Health Plan
  • Employee Stock Purchase Plan 
  • Training and Personnel Development Program

 

All your information will be kept confidential according to EEO guidelines.

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