Information Services Representative
- Full-time
Company Description
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 15,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems
Job Description
Major Duties and Responsibilities
- Execute Regular IS Basic Tasks to keep the systems up & running
- Ensure adherence to Company policies and procedures
- Train branch management on system architecture, data management, retention and reporting, and other available IT tools to improve processes, productivity and customer service
- Basic Branch Technical Support such PC, LAN, Expeditors Software and systems administration & troubleshooting, in addition to global, regional and branch project implementation
- On call for after-hours IS issues including Day end problems
- Asset Management such as purchasing, shipping, tracking and maintenance
- Prepare and execute the annual tactical business plan for IS department
- Provide technical assistance within branch
- Responsible for compliance with Expeditors, all the procedures related to IS and conduct regular branch IS audits.
- Regular communication with Regional IS Manager and District Manager.
- Offers suggestions and comments to Regional IS Manager for system improvements
- Assists District Manager with preparation of the department budget
- Support branch disaster recovery efforts as they occur
- Deliver IS training courses within the branch and trains sales people on systems features and benefits
- Be supportive and actively participate in Sales calls where needed and appropriate
- Initiates and follow up independently on IS projects
Qualifications
- Basic PC & network skills
- Effective problem solving
- Ability to handle multiple tasks/projects
- Demonstrated customer service skills and proven interpersonal skills
- Good communication skills
- Inquisitive and exploratory mind-set
- Fluent in English
- Turkish is a must.
Additional Information
Expeditors offers excellent benefits
- Paid Vacation
- Health Plan
- Employee Stock Purchase Plan
- Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.
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