“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

•    Regional Technical Support such as moves, server’s administration, advanced troubleshooting, global and regional project implementation.
•    Improve productivity and effectiveness – using tools, best practice and innovation – be the point of contact for improvement in tools, systems and solutions
•    Provide training for new Branch IS personnel.
•    Assist Regional IS Manager with setting IS goals and objectives
•    Effectively communicate to employees, branch management and where necessary, clients, the capabilities and benefits of systems and tools within our IT environment
•    After-hours IS support when needed such as Server replacements and other critical IS tasks at the region’s branches
•    Responsible for adhering to- and following Corporate policies toward data backup and data protection are in effect at all branches in the region
•    Assist Regional IS in policing bandwidth optimization strategies 
•    Implementation and maintenance of Asset Management and cost control through involvement with local branch budgeting, purchasing, depreciation monitoring and maintenance of hardware support contracts
•    Regular and timely communication with the Regional IS Manager
•    Offer suggestions and escalate up to the Regional IS Manager any innovations and ideas that can offer improvements in systems and productivity 
•    Understand and execute against the tactical business plan for the IS team
•    Support branch disaster recovery efforts as they occur
•    Promote effective and optimal network bandwidth usage by applications and staff. (Internet Usage, Router Traffic, email file size, etc.)
•    Advisory role for branch hardware and software acquisitions.
•    Provide technical assistance, advice and suggestions to clients where needed. 
•    Be supportive and actively participate in Sales calls where needed and appropriate
•    Help to increase branch productivity by identifying processes that could be improved or automated and by developing an approved solution for them.

Knowledge:

• Global Logistics industry knowledge including latest technologies and industry trends
• Good understanding of Expeditors operations, logistics, and business
•  Have a fundamental understanding of Expeditors operational systems, including ETMS AND EDMS
• Advanced understanding of Windows Server (e.g., Active Directory, Remote Administration), Unix Systems
• Advanced Microsoft Scripting knowledge (e.g., VBA, PowerShell, Command Line Scripting)
• Adequate EDI knowledge
• Advanced knowledge of networking concepts

Skills:

• Strong PC software skills including Windows and related software applications (Word, Excel, Visio, SharePoint etc.)
• Advanced PC troubleshooting, maintenance and deployment skills
• Effective communication (written and verbal) and customer service skills
• Effective problem-solving skills

Behaviours :

• Positive and willing to help attitude
• Innate drive to help others
• Strong organizational and time management skills and ability to handle multiple priorities effectively
• Commitment to company policies and controls
• Ability to receive and provide constructive feedback, coaching and mentoring on a regular basis

Education and Experience :

• College degree/technical degree or equivalent experience
• Preferred experience in the logistics industry

Based in Dubai and minimum 8 years experience in the Ocean freight industry.