Expeditors is a Fortune 500 Company. Our global network offers a broad range of logisticservices including air and ocean transportation, customs brokerage,distribution, cargo insurance, duty drawback, and consulting. Expeditors hiresthe best in the industry, and the financial results are a direct result of itspeople and unique culture.

Our motto, "You'd be surprised how far we'll go for you", is exemplified through ourembrace of these culture elements: Attitude, Curiosity, Integrity, Resolute,Visionary, Appearance, Confidence, Excellence, Pride, and Sense of Humor.

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 19,000 trained professionals
• 350+ locations worldwide
• Fortune 500
• Globally unified systems

The ideal candidate will have a willingness to grow, learn and work hard. Our departments are growing and we are looking for a bilingual person who enjoys a fast-paced,professional, and dynamic work environment.

To provide exceptional customer service to both internal / external Customers and to achieve department's objectives for timely freight booking, shipment pick up and related monitoring/coordination.

1. • Answer all incoming calls promptly and politely.
   • Handle all air export shipment bookings via different channels of communication.
   • Attend to customers' enquiries and provide quotes for freight charges via email wherever necessary.
   • Ensure all data (required by Operational Audit) are entered into Expeditors Transport Management System timely and accurately.
   • Ensure that all Pharmaceutical & Healthcare requirement as per GDP/GDPMDS regulations and directives, as required.
   • Provide flight details promptly and give timely feedback to customers on freight status.
   • Obtain rates approval from customer & raise Foreign to Foreign / Branch Credit request before shipment departs.
   • Monitor shipment uplift and transit(s) to ensure timely arrival /delivery to consignee as well as highlight delay / offloading to shippers and destination offices whenever occurs.
   • Ensure timely creation & updates for specific customers' SOPs.
   • Good understanding of customers' profiles and handling requirements to ensure 100% compliance, 100% customer satisfaction all the time.
   • Respond to customer complaints and enquiries promptly (sense of urgency) and provide possible suggestions / solutions or assist with recovery actions whenever possible.
   • Build good business rapport with both external and internal customers.
   • Prepare and submit reports timely whenever required.
   • Take on additional tasks delegated by Department Supervisor/ Manager.

Agent - Tertiary Education with 1-2 years customer service related experience.

Those with or without relevant industry experience are welcomed.

IN VIEW OF COVID-19, ONLY THOSE CURRENTLY RESIDING IN SINGAPORE NEED TO APPLY

All your information will be kept confidential according to EEO guidelines.