“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

Customer service

·         Providing status updates for retrieval of hot shipments

·         Detailing historical trends of activity at airlines and ground handlers

·         Follow Global and local SOP’s to ensure a smooth operational process

·         Use system driven workflows & reports to manage workload and identify & resolve potential issues

·         Ensure all documentation is supplied in a timely manner

·         Understand department process flow, constantly looking for areas of improved efficiency. 

Job Details:  

·         Ensuring Expeditors import airfreight is being recovered from the airport as efficiently as possible

·         Validating all cargo that was dispatched for recovery is delivered to the Expeditors CFS timely

·         Assisting with issues reported by drivers at airline terminals, could be customs, or piece count / shortage issues

·         Documenting discrepancies in the expeditors system

·         Confirm all shipments that have arrived ORD are being dispatched timely

·         Help relay details from one shift to next to ensure all parties involved are up to speed on special requirements

·         Charter calendar management

·         Charter flight setup - emails to airline, gha, cst, retrieval carrier if applicable

·         Manage 3rd party retrieval carriers

·         Manage billing for 3rd party retrieval carriers 

Daily:

·         Mange reports and communicate details to teams

·         Communicate plan for next day to Dispatch teams

·         Validate all ULDs are received in CFS as planned

·         Update internal systems with additional data elements

Weekly:

·         CFS Storage report - with detailed recap on reasons why

Computer Skills:

·         Strong operational skills of Microsoft suite, including Excel, and Power BI

All your information will be kept confidential according to EEO guidelines.