Desk Agent-Customer Service
- Full-time
Company Description
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 15,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems
Job Description
- Ensure smooth and timely freight process flow meeting customer expectations
- Ensure accurate and timely data entry into our operational system, per Operational Performance Standards (OPS)
- Utilize Department Workflow
- Ensure documents are timely sent to customer or broker for customs purposes.
- Ensure accurate and timely client and vendors billing, within Expeditors and customer standards.
- Interact with our customers in arranging their international shipments, meeting customer service standards.
- Contribute to maintain good relationships with suppliers (Shipping lines, trucking companies, CFS, etc.).
- Meet compliance at all times to regulations internal and external in accordance with government regulations.
- Understand department process flow, and look for best practices to improve operational efficiency and productivity
- Ensure all customers standard operating procedures in place and updated in the DLSOPs. Review and update monthly.
- Meet KPI standards in accordance with the Company’s procedures
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Qualifications
- Experience and/or training; or equivalent combination of education and experience.
- Understanding of documentation process, a plus.
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
- Pro-active, strong organizational skills.
- Good computer skills (Excel, Outlook).
- Types at least 40+ Words Per Minute
Additional Information
Expeditors offers excellent benefits
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical, Prescription Drug, Dental and Vision
- Life and Long Term Disability Insurance
- 401(k) Retirement Savings Plan (US only)
- Employee Stock Purchase Plan
- Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.