Desk Agent-Customer Service

  • Full-time

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 15,000 trained professionals
  • 250+ locations worldwide
  • Fortune 500
  • Globally unified systems

Job Description

  • Ensure smooth and timely freight process flow meeting customer expectations
  • Ensure accurate and timely data entry into our operational system, per Operational Performance Standards (OPS)
  • Utilize Department Workflow
  • Ensure documents are timely sent to customer or broker for customs purposes.
  • Ensure accurate and timely client and vendors billing, within Expeditors and customer standards.
  • Interact with our customers in arranging their international shipments, meeting customer service standards.
  • Contribute to maintain good relationships with suppliers (Shipping lines, trucking companies, CFS, etc.).
  • Meet compliance at all times to regulations internal and external in accordance with government regulations. 
  • Understand department process flow, and look for best practices to improve operational efficiency and productivity
  • Ensure all customers standard operating procedures in place and updated in the DLSOPs. Review and update monthly.
  • Meet KPI standards in accordance with the Company’s procedures          

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Qualifications

  • Experience and/or training; or equivalent combination of education and experience.
  • Understanding of documentation process, a plus.
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
  • Pro-active, strong organizational skills.
  • Good computer skills (Excel, Outlook).
  • Types at least 40+ Words Per Minute

 

 

Additional Information

Expeditors offers excellent benefits

  • Paid Vacation, Holiday, Sick Time 
  • Health Plan: Medical, Prescription Drug, Dental and Vision
  • Life and Long Term Disability Insurance 
  • 401(k) Retirement Savings Plan (US only)
  • Employee Stock Purchase Plan 
  • Training and Personnel Development Program

 

All your information will be kept confidential according to EEO guidelines.

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