“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

KEY RESPONSIBILITIES:

People:

·         Ensure and assist supervisors and key staff with goal setting and monitoring.

·         Plan for and hold effective meetings with the relevant audience.

·         Train branch management on systems and data management.

·         Coach for development within and outside the own field of expertise.

·         Meet company standards of 52 hours training per year, including as needed management/leadership training

Operations:

·         Collaborate with Products & Services to identify the need for a new service provider and outline service expectations, coordinate the completion of risk assessment and facilitate the RFQ process to select the better provider.

·         Ensure service provider, at a minimum, meets our compliance and operational requirements. Properly establish the service provider profile in the system, baseline KPIs, support with the mapping of processes and communicate status to respective users.

·         Monitor service provider compliance and performance with standards, participate in risk assessments and conduct business reviews, develop a plan to improve all areas of execution (i.e.: DLV to DLV create, DLV to POD), promote and monitor the application of environmental practices, adherence to compliance and security standards, investment in technology, process improvement, and growing the relationship.

·         Drive for continuous improvements. Highlight value of the relationship to the service provider as well as our branch (i.e.: cost savings, standards improvement) and actively participate in the preparation of the appreciation event.

·         Work closely with the regional service provider manager to learn about program updates and communicate the same to branch personnel

·         Work closely with DM and branch personnel to establish service expectations and measurements for new and existing service providers

·         Consistently review and report on branch and service provider performance program standards and expectations

·         Ensure the service provider has a proactive focus on innovation and continued improvement

·         Develop and continuously maintain Business Plan to identify Expeditors’ vision, key performance indicators, and measures for success while identifying resources needed to reach these objectives

·         Maintain daily/weekly oversight of profile requirements, set metrics with service provider, always looking for areas for improvement

·         Ensure all service provider GCIs are accurately set up and properly used by operations

·         Conduct monthly / quarterly reviews with service providers to revisit the business plan, discuss improvement opportunities, confirm resolution to service failures, highlight successes and record notes for continued follow up

·         Utilize, consult, inform, and incorporate Expeditors’ management and staff where appropriate to develop and achieve goals of joint business plan.

·         Establish and monitor performance standards for all activities, escalate to DM and regional service provider manager.

·         Be an expert in understanding the needs of the branch and the abilities of the available service providers.

Customer

·         Manage and or participate in the RFQ process

·         Maintain and perform quarterly scheduled scorecard reviews of all critical areas of the relationship

·         Ensure all service provider complaints / compliments and calls are entered in the CRM (Company Relationship Management), shared with the service provider and follow up on resolution actions

Finance:

·         Constantly drive service improvements to create efficiency of operations and lower costs

·         Provide assistance in resolution of claims and disputes; credit and collections.

Compliance:

·         Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.

·         Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.

·         Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.

Culture:

·         Proactively promote the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Systems:

·         Be open to implementing new system changes and enhancements into your department. 

·         Be involved and suggest system/process improvements.

·         Set the tone of this environment within your department.

KNOWLEDGE, SKILLS AND BEHAVIOURS:

Knowledge:

·         Expeditors company policies and procedures knowledge

·         Strong market and competition knowledge

·         Knowledge of required Expeditors operating systems as well as excel, visio, process mapping, access.

Skills:

·         Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

·         Good Microsoft Office skills (Excel, Word etc.).

·         Ability to create/write and articulate business plans.

·         Demonstrated customer service skills and proven interpersonal skills

Behaviours:

·         Self-reflecting and open to feedback

·         Initiative and ability to work in autonomy

·         Role model of integrity and pride for all employees

Training Requirements:

·         Meet company standards of 52 hours training per year, including as needed management/leadership training

Education and Experience:

·         High school degree or equivalent business qualifications.

·         Minimum four years Expeditors/industry experience.

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time 
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance 
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan 
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.