Associate IS Specialist

  • 62 Mosley Road, Trafford Park, Manchester, United Kingdom
  • Full-time

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 18,000 trained professionals
  • 250+ locations worldwide
  • Fortune 500
  • Globally unified systems

Job Description

This role is responsible for leveraging strong technical knowledge to ensure the stable operation of the organization’s business by maintaining the different technologies and systems that form the IS Infrastructure. Additionally, the role is responsible for providing applications support and process automation (scripting), responding quickly to service interruptions and service requests to maintain operations efficiency.

 

Scope of position

  • To execute Regular IS Basic Tasks

  • To protect the Network

  • To keep the systems up & running

  • To provide user support and troubleshooting

  • To ensure adherence to the Company's policies and procedures

  • To display and communicate the Company’s culture

  • To maintain regular communication with Regional IS Manager and District Manager

 

Major responsibilities

  • Helpdesk Administration

  • Resolve common incidents and problems efficiently

  • Server room maintenance and administration (adjust for regionalized location expectations)

  • Monitor systems backups and communicate/address issues

  • Provide support for server administration, systems installation, upgrades, replacements and troubleshooting

  • Basic Branch Technical Support such PC, LAN, EI Software installation, systems administration and troubleshooting

  • Protect the network by monitoring applications and overall usage of internet traffic, router traffic, email file size, and other uses of our network

  • Audio/visual equipment maintenance and troubleshooting

  • Telecom administration and maintenance

  • Provide same day technical support for District operations and address incoming support queries

  • On call for afterhours IS issues including DAYEND problems

  • Support branch disaster recovery efforts as they occur

  • Conduct regular branch IS self-audits

  • Leverage and fully optimize existing systems and tools

  • Create a community that promotes the sharing of best ideas and practices and be a catalyst in promoting global consistency

  • Collaborate with CHQ during global deployments to provide branch feedback

  • Offer suggestions and comments to Regional IS Manager/Geo IS for systems improvements

  • Assist with the implementation of global, regional and branch IS projects

  • Windows automation (Powershell, etc.)

  • Asset Management such as Purchasing, Shipping, Tracking, Maintenance

 

Operations Support

  • Have a fundamental understanding of Expeditors operational systems, including ETMS AND EDMS

  • Help to increase branch productivity by identifying processes that could be improved or automated and by developing an approved solution for them

  • Setting and modifying Internal reports

  • Desktop scripting

  • Implement IS related Projects that do not belong to a specific Product

  • Closely liaise operations with Regional IS to assist and support with Systems related issues

 

KPI

  • Complete the level 1 IS Certification (approximately after first year complete)

REPORTING STRUCTURE

  • District Manager (Day to day and functional)/Branch IS Manager/Supervisor (sites w/more than one local IS)

  • Regional IS Manager (Procedure and Policy)

  • SVP/EVP, <Geography> {Americas, Europe, N Asia, S Asia, MAIR) or GEO IS Director

Qualifications

  • College degree/technical degree or equivalent experience

  • Basic understanding of Windows Server (e.g., Active Directory, Remote Administration), Unix Systems, and EDI protocols

  • Microsoft Scripting knowledge (e.g., PowerShell, Command Line Scripting)

  • Strong PC software skills including Windows and related software applications (Word, Excel, Visio, Exchange, SharePoint etc.)

  • Basic PC troubleshooting, maintenance and deployment skills

  • Networking fundamentals (LAN/WAN)

  • Mobile device troubleshooting (iOS/Android)

  • Printer/copier troubleshooting and maintenance skills

     

    A Successful Applicant Will Exhibit:

  • Effective communication (written and verbal) and customer service skills

  • Innate drive to help others

  • Strong organizational and time management skills and ability to handle multiple priorities effectively

  • Time management and task prioritization (including project work)

  • Effective problem solving skills

  • Knowledge of latest technologies and industry trends

  • Commitment to company policies and controls

  • Basic understanding of Expeditors operations, logistics, and business

  • Ability to receive and provide constructive feedback, coaching and mentoring on a regular basis

  • Ability to design creative solutions to meet business and technical needs

     

    Self Development

  • Meets company standards of 52 hours training per year

  • Strives to improve skills through additional training

Additional Information

Expeditors offers excellent benefits

  • Paid Vacation, Holiday, Sick Time 
  • Health Plan: Medical, Prescription Drug, Dental and Vision
  • Life and Long Term Disability Insurance 
  • Employee Stock Purchase Plan 
  • Training and Personnel Development Program

 

All your information will be kept confidential according to EEO guidelines.

Applicants must be eligible to work within the EU.

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