“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

Ensure timely and accurate movement of freight and information, while providing exceptional customer service.  

Major Duties and Responsibilities: 

• Deliver superior customer service in a respectful, courteous and timely manner
• Execute all aspects of freight dispatch; including scheduling pickups, track and trace
• Prepare, handle, and process documentation- including house and master air waybills, commercial documents and customs/regulatory documents
• Update shipment information it a timely and accurate manner into our operating system
• Accurately execute invoicing based on established customer SOP's, rate shells and Tariffs 
• Communicate effectively and timely with customers, vendors, and internal Expeditors network through high volume of email, phone, instant message, and in person
• Review and monitor reports to understand individual performance, impact and opportunities for development
• Accurately execute invoicing based on established customer SOP's, rate shells and Tariffs 
• Contribute to maintaining strong vendor relationships- airlines, trucking companies and others
• Maintain compliance standards at all times- including internal policies and procedures, external government regulations and customer requirements
• Meet key performance indicators in support of department, branch, product and company goals
• Desire to understand overall department process flow and constantly seek opportunities for improved efficiencies
• Escalate problems or decisions to Management based on established guidelines and procedures when necessary 

• Excellent customer service skills; friendly, courteous, empathetic and helpful
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Strong attention to detail and organizational skills 
• Proven desire to learn and expand knowledge base 
• Sense of urgency around all aspects of customer service 
• Ability to manage stress in a fast paced environment 
• Work effectively and productively with others 
• Proficient computer skills, including Microsoft Office products (Outlook, Excel, Word, PowerPoint)
• Fluent in English

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time 
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance 
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan 
• Training and Personnel Development Program

**Shift time is as follows:  Monday-Friday; Noon-9:00PM

All your information will be kept confidential according to EEO guidelines.