District Business Operations
- Smithstown Business Park, Shannon, Ireland
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
As a Fortune 500 company, Expeditors employs more than 15,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.
To lead and assist in our relentless pursuit of efficiency, operational excellence and world-class customer service.
Expeditors Core Competencies
This section lists the core business-critical skills, knowledge and behavior applicable to all Expeditors employees, regardless of position, and should not be edited. Note that these competencies are found in employee’s My Development Plan view and in the employee’s performance evaluation in the Professional Development Center.
Exceptional Customer Service:
Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).
Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.
Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.
Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.
Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.
Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Personal Growth and Development:
Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.
Manager Business Operations (District) Core Competencies
This section lists the core business-critical skills, knowledge and behavior applicable to all District Business Operations Managers globally, and should not be edited. Note that these competencies are found in the employee’s My Personal Development Plan view in the Professional Development Center.
Has the ability to problem solve using quantitative and qualitative analysis to understand process issues. Can map out processes and clearly identify areas for improvement and efficiency opportunities. Comfortable analyzing large sets of complex data.
Can promote lean thinking and is skilled in implementing change. Builds and maintains long term relationships with a district that results in positively influencing employee performance. Inspires others by challenging, encouraging and guiding them through effective training and strong presentation skills. Is flexible and adapts to unexpected events.
Pursuit of Excellence
Is strong willed and meets resistance as a challenge to overcome. Passionate about lean mindset and willing to continuously learn and evolve. Focused on improving customer service and employee experience.
Manager Business Operations (District) Job-Specific Tasks and Duties
This section lists job-specific tasks and duties, such as the ones listed below, that are completed on a regular basis by the employee.
Have a TBP with the DM or support and contribute to the Tactical Business Plan of the district in an effort to ensure efficiency, world class service and global consistency.
Drive full and proper usage of existing systems and tools by operations.
Introduce new processes, the underlying strategy and associated performance expectations to the district in conjunction with receiving and rolling out new operating systems and related tools.
Train and coach operations in the skill of providing meaningful feedback on new processes, systems and tools.
Drive the GBO strategy and objectives and collaborate with other district, regional, and global resources to build consistency in all processes leading to world class service.
Be vocal in addressing local market conditions and regulations that may hinder the district from meeting the global standards. Strive to find opportunities to align with the global standard despite local variances.
Collaborate with local management to identify opportunities to improve quality, service, compliance, and profitability through the pursuit of efficiency and consistency by identifying and prioritizing problem areas through communication with operational staff and via [observation, process mapping, timing studies, and self-assessments] process analysis methods
Provide training for every employee in the art and application of the Process Management Fundamentals, through teaching and mentoring.
Monitor performance standards and District Excellence metrics and promote behaviors and processes to close the performance gap within the district.
Coach the district in root cause analysis and effective problem solving when identifying and closing corrective and preventative actions.
Align with RBO and work alongside the district and regional ED&A / IS (if applicable) to deliver reporting and automation to the field.
Communicate the measurable impact process improvements have had on our employees, customers and finances.
Drive the Management Review Meeting within the district.
Support external, internal and customer audits (ISO, GDP, etc.).
This section lists desired qualifications:
Expeditors Product and Service knowledge
Strong PC skills, including experience with Microsoft Office. Power BI, Sharepoint and Visio, preferred
Understanding of Lean principles and effective problem solving techniques
Effective interpersonal skills
Expeditors offers excellent benefits and career development.