Customer Service Representative

  • Units 3 & 4, 8 Tomlinson Rd., Welshpool, WA, Australia
  • Full-time

Company Description

“We’re not in the shipping business; we’re in the information business” - Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 18,000 trained professionals
  • 250+ locations worldwide
  • Fortune 500
  • Globally unified systems

Job Description

  • To proactively maintain & improve the level of customer service for our customers
  • Managing customers daily expectation
  • Managing & monitoring data to ensure shipments move without incident  
  • Understand our customers’ business and strategy
  • Becoming an trusted adviser the customer’s
  • Provide one point of contact for customer liaison
  • Purchase order management & order follow ups
  • Developing and maintaining Customers SOP
  • Producing quotations & costing
  • Problem solving
  • Supporting shipment flow – airfreight, ocean freight, customs, transport
  • Attend customer visits when required
  • Effective time management
  • Perform administration tasks as requested

Qualifications

  • High school degree or equivalent business qualifications
  • Proficient in Word & Excel
  • Minimum two years industry experience
  • Ability to create/write customer requirements clearly for use by other Expeditor employees
  • Demonstrated customer service skills and proven interpersonal skills
  • Strong attention to detail
  • Team player

Additional Information

Expeditors offers excellent benefits

  • Paid Holiday, Sick Time
  • Medical insurance
  • Employee Stock Purchase Plan 
  • Training and Personnel Development Program
  • Australian work permit essential
  • Must live in Perth, Western Australia

All your information will be kept confidential according to EEO guidelines.

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