Account Manager

  • Ascot Road, London, United Kingdom
  • Full-time

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

As a Fortune 500 company, Expeditors employs more than 15,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.

Job Description

JOB EXPECTATIONS & KEY RESPONSIBILITIES

•Dedicate yourself to the success of Expeditors’ and the customer using ethical business practices, personal commitment, passion, sacrifice and an obsession with the fundamentals of running the business.

•Create and communicate a global strategic business plan in alignment with the customers and Expeditors company goals.

•Penetrate customers organization structure at all levels, developing relationships beyond the main point of contact at all locations.

•Focus on product & GEO diversification by owning, being accountable for, and management of your sales pipeline to ensure you deliver revenue growth for Expeditors.

•Improve your personal knowledge of your customers’ supply chain and industry, their financial objectives, and general business goals in order to continually offer value add services.  Create a network diagram to support you on this endeavor.

•Initiate value add solutions based on Expeditors service offerings and technology.

•Establish systems requirements (such as EDI) to better improve our customer connectivity and overall customer service.

•Ensure global visibility and collaboration across Expeditors network (strategic updates, KPI’s, service deliverables and initiatives).

•Follow our established bid process and engage key stakeholders so they are aware of, and actively supporting your efforts.

•Create and deliver effective customer business reviews with emphasis placed on how Expeditors can support customers with achieving their goals and initiatives.

•Establish and monitor performance standards according to agreed KPIs.

•Ensure customer expectations are clearly documented (through SharePoint or Customer SOP) and communicated effectively.

•Highlight and escalate customers at risk.

•Ensure yields are managed and in line with company expectations with regular review either in SAS (CAM-GAM accounts), or through BI portal (LAM accounts).

•Ensure rates are kept up to date and communicated effectively to operations and customer either through customer SOP or SharePoint.

•Ensure customer is properly set up in CRM & customer account according to CHQ expectations.

•Document all meetings, opportunities and any other customer related information in CRM; and ensure data is accurate and consistent at all times.

•Achieve and maintain acceptable scoring of related AM measurements including the engagement of corrective measures when applicable.

•Travel when necessary.

Qualifications

QUALIFICATIONS

•University or equivalent business qualifications

•Minimum 3 years Expeditors or industry experience

•Proven work experience in business development

•Knowledge of Expeditors product and services a plus

•Knowledge of required Expeditors operating systems a plus

•Proficient in MS Office and CRM softwares

•Ability to communicate up and down management hierarchy with equal effectiveness

•Strong presentation skills

•Strong analytical skills

•Proven problem solving and interpersonal skills

•Charismatic with an ability to connect

Additional Information

Expeditors offers excellent benefits including

  • Paid Vacation, Holiday
  • Health Plan: Medical
  • Life and Long Term Disability Insurance 
  • Employee Stock Purchase Plan 
  • Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

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