Account Manager

  • Pantai Indah Kapuk, Jakarta Utara, DKI Jakarta, Indonesia
  • Full-time

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

As a Fortune 500 company, Expeditors employs more than 15,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.

Job Description

- Strengthen relationships with existing house accounts

- Penetrate organizational structure for house accounts and

- develop relationships at all levels beyond main point of contact

- Understand customers' business and strategy and our role with the customer

- Ensure customer satisfaction and follow up

- Communicate service issues to Department Managers/Supervisors

- Action items lists maintained and updated weekly for follow up items

- Identify opportunities and grow business from existing house accounts

- Involve sales and operations at appropriate times

- Continually seek improvement in procedures and services to create more efficient and cost effective operations

- Assume lead responsibility for the efficient delivery of all local (branch) services

- Insure that a functioning and agreed upon invoicing - payment process is in place

- Meet with the local customer to maintain customer information and satisfaction

- Be dedicated to the success of Expeditors and the program using ethical business practices, personal commitment, passion & sacrifice, and an obsession with the fundamental details of running the business.

 

Qualifications

- Excellent verbal and written English

- Ability to create/write and articulate client business plans

- Management  and  communication  skills  to  organize  and coach a team

- demonstrated   customer    service    skills     and     proven interpersonal skills

- Excellent discipline, computer, and communication skills

 

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