“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 17,000 trained professionals
• 300+ locations worldwide
• Fortune 500
• Globally unified systems

Are you interested in lending your experience with process improvement and people development to a team in the midst of substantial growth and change? Do you want to learn more about how Expeditors recovers from unplanned outages?

Today’s business world is highly reliant on network and system availability. The Systems Operations team is dedicated to ensuring our applications and systems are readily available and healthy worldwide. We act as the first line of defense against degraded systems and unplanned outages through the use of monitoring and reporting tools, detailed documentation, and collaboration with other support and development groups.

As a Supervisor on the team, you will develop, mentor, coach, and hold all members of the team accountable to expectations. The Supervisor ensures that the applications and systems are supported effectively, working in collaboration with IS and Business leaders to reduce downtimes. You will gain an understanding of the support work and be able to assist with critical issues and at times, act as the escalation point for off-hours calls.

This position is ideal for a motivated, humorous, thoughtful and curious individual who wants to lead a high visibility team that regularly collaborates work with multiple groups within the organization.

Major Duties and Responsibilities

• Prioritize career development activities for direct reports
• Understand and define the work of the team and processes to improve productivity
• Drive and communicate the long term vision and goals of the team
• Communicate and exemplify Expeditors culture to direct reports
• Collaborate within your team and across the organization to reach creative solutions to conflicts

Daily and Monthly Activities

• Monitor workflow and productivity to ensure service level agreements are met, assisting with workload when necessary
• Respond to major service interruptions on a 24/7 basis
• Coach, mentor and develop the team through regular performance evaluations and check-ins
• Ensure timesheets, required training, and other administrative tasks are completed as documented
• Compile, analyze, and share metrics on volume trends
• Screen, interview, and onboard qualified candidates to fill team openings
• Lead initiatives and process improvement projects for the team and department

Minimum Qualifications

• Experience leading teams and people
• Record of superior organization and time management
• Management of multiple and competing priorities
• History of making process improvements
• Balance analytical problem solving with a sense of urgency
• Professional and customer-service-oriented attitude
• Strong sense of confidentiality

Desired Qualifications

• Outstanding, demonstrated experience developing teams and people
• Ability to recognize and mitigate risks
• The ability to communicate effectively in writing and verbally with a wide spectrum of people, both technical and non-technical
• Effective at navigating ambiguity and helping diverse teams drive toward clarity and consensus
• Passion for technology
• Experience in network operations center (NOC) environments

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time 
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance 
• 401(k) Retirement Savings Plan 
• Employee Stock Purchase Plan
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

Successful candidates must pass a background check.