Transcon Agent

  • Full-time

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 15,000 trained professionals
  • 250+ locations worldwide
  • Fortune 500
  • Globally unified systems

Job Description

Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Transcon department.

  • Ensure a smooth and timely process flow regarding the in/out bound of freight;
  • Ensure accurate and timely data entry into our operational system;
  • To track and Trace pending Transcon Files and report the status/updates to the customer;
  • Ensure accurate and timely client and vendors billing;
  • Ensure that customer's freight are delivered on timely base and if customs clearance is needs this is done accurately and timely;
  • To be interactive and proactive with our customer regarding arranging their Transcon shipments by meeting their requirements and service standards;
  • Consistently work on maintaining good understanding, communication and relationship with our customers, suppliers and carriers;
  • Ensure that we meet our internal and external compliance regulations/standards at all times and that this is according to our government regulations;
  • Fully understand the Transcon in/out bound process flow and be proactive involved in looking for best practices to improve the operational process to be more effective, efficient and productive;
  • Ensure that we meet our KPI standards in accordance with the company’s procedures;
  • Timely response on emails from customers, suppliers, carriers and our internal network.

Qualifications

  • Good knowledge and understanding of incoterms preferred.
  • Be a team player and have the ability to listen, comprehend and effectively communicate to obtain positive results.
  • Pro-active and strong organizational skills.
  • Good computer skills (Excel, Word, PPP and Outlook).
  • Fluent in English and Spanish (verbally and reading/writing).

Additional Information

Expeditors offers excellent benefits

  • We offer a position for 40 hours a week (fulltime).
  • You will be part of a professional/international, open, enthusiastic team and environment.
  • You will receive a personalized development plan with a diversity of training methods.
  • There will be career opportunities within the company (local, regional and globally).
  • There is an option to take part of our Employee Stock Purchase Plan.
  • We offer a diverse benefit package.
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