Transcon Agent
- Full-time
Company Description
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 15,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems
Job Description
Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Transcon department.
- Ensure a smooth and timely process flow regarding the in/out bound of freight;
- Ensure accurate and timely data entry into our operational system;
- To track and Trace pending Transcon Files and report the status/updates to the customer;
- Ensure accurate and timely client and vendors billing;
- Ensure that customer's freight are delivered on timely base and if customs clearance is needs this is done accurately and timely;
- To be interactive and proactive with our customer regarding arranging their Transcon shipments by meeting their requirements and service standards;
- Consistently work on maintaining good understanding, communication and relationship with our customers, suppliers and carriers;
- Ensure that we meet our internal and external compliance regulations/standards at all times and that this is according to our government regulations;
- Fully understand the Transcon in/out bound process flow and be proactive involved in looking for best practices to improve the operational process to be more effective, efficient and productive;
- Ensure that we meet our KPI standards in accordance with the company’s procedures;
- Timely response on emails from customers, suppliers, carriers and our internal network.
Qualifications
- Good knowledge and understanding of incoterms preferred.
- Be a team player and have the ability to listen, comprehend and effectively communicate to obtain positive results.
- Pro-active and strong organizational skills.
- Good computer skills (Excel, Word, PPP and Outlook).
- Fluent in English and Spanish (verbally and reading/writing).
Additional Information
Expeditors offers excellent benefits
- We offer a position for 40 hours a week (fulltime).
- You will be part of a professional/international, open, enthusiastic team and environment.
- You will receive a personalized development plan with a diversity of training methods.
- There will be career opportunities within the company (local, regional and globally).
- There is an option to take part of our Employee Stock Purchase Plan.
- We offer a diverse benefit package.