At Expeditors, we recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within—more than 27 percent of our staff of 16,000 employees has been at Expeditors 10 years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs—they’re chances to grow, thrive, and do what you love. Our ideal candidate is a well-organized self-starter who thrives in a fast-paced environment.

Summary/Objective

The Regional Command Center Operations Manager for Transportation role is on-site with a large global customer. It requires a dynamic individual with a strong transportation & logistics background as well as excellent communication, people management, and customer service skills. Part of a Global Command Center Team, the Regional CC Operations Manager manages the people, processes, and activities related to the safe and timely execution of transportation operations. Collaborates across functions and regions to improve relationships, manage and implement projects, and streamline overall operations utilizing a host of tools including business analysis and process improvement techniques. Makes recommendations for strategic decision making and implementation of global initiatives.

Primary Duties and Responsibilities

• Manage the Regional Command Center Team & oversee the safe and timely delivery of all freight as it moves through the supply chain network, report on and escalate incidents through established communications protocols
• Work with the Analytics Team to ensure accuracy of Command Center content, metrics, dashboards and reporting tools
• Apply technical transportation & logistics experience and superior communication skills to resolve key business problems and exceed customer expectations
• Work closely with global transportation managers, cross-functional departments, and vendors to identify areas of frustration, then collaborate with team members to develop new or improved solutions to command center processes and systems on a global scale
• Manage and/or support global and regional-specific projects and implementations
• Drive quarterly initiatives; work through challenges, report progress and manage project risk
• Foster an environment of outstanding customer service with a heavy focus on positive attitude, professionalism, preparation, and follow up skills
• Maintain and develop positive business relationships; listen to customer and stakeholder needs; improve systems and processes to enhance the overall experience
• Ensure ad-hoc quote requests from customers and other internal/external stakeholders are actioned quickly and appropriately
• Develop and utilize Exception Management tools to drive adherence to SLAs and customer satisfaction; identify problems and trends before they can be of greater risk to the organization or its partnerships
• Ensure all processes and procedures are documented in updated SWIs/SOPs; ensure process maps and visual charts are included for activities and functions
• Identify global inconsistencies and develop methods to standardize them across regions to ensure proper operational backup and escalation are always availableDevelop tasks list to ensure all responsibilities are identified, assigned, and monitored
• Proactively manage the team’s training, professional development, performance management and evaluation
• Support and/or lead talent acquisition and onboarding activities
• Assist with other transportation and logistics requirements as needed
• Meet minimum annual company training requirements

• Undergraduate degree in Business, Logistics, Supply Chain, or other related field
• Works collaboratively within a team, has excellent proficiency using multiple communications platforms (i.e. email, chat, video conference, etc.)
• Effective interpersonal skills, including negotiation, proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Risk sensitive, recognizes when problems arise or are likely to arise
• Critical thinking using logic, data & qualitative reasoning
• Ability to develop, evaluate, and recommend best options
• Analytical with a strong attention to detail
• Proactive self-starter with strong organizational skills, attention to detail and the ability to work in a fast-paced agile environment
• 7+ years transportation, logistics, distribution or related experience
• Experience in invoicing, freight payment, claims, and cost reduction
• 4+ years people management
• Excellent written and verbal communication skills
• Must speak English fluently
• Proficient in Google suites, Microsoft suite, VISIO/Lucidchart
• Must be willing to occasionally work outside normal business hours, including weekends
• Domestic and international travel, as needed (less than 25%)
• Project management certification, a plus
• Industry certifications, a plus

Reports to: Global Command Center Operations Manager

Manages: Regional Logistics Specialist and Command Center Analysts

Interacts with: Other Global Transportation and Functional Managers/Teams, Carriers, Vendors

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance
• Employee Stock Purchase Plan
• 401k Plan
• Training and Professional Development Program

No Relocation Offered

Must pass a background check