“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

*Note: This role has three available schedules:

• 0400 - 1300 Sunday - Thursday
• 0400 - 1300 Tuesday - Saturday
• 0400 - 1500 Friday - Monday (weekends, 4x10)

This entry-level position is for a role in Expeditors’ Network Management Center (NMC), a global solutions-based center of excellence. The Network Management Center provides support for some of Expeditors largest customers in the aviation, automotive, pharmaceutical and retail industries, specializing in the oversight of critical logistics shipments, aircraft on ground shipments and other specialized logistics service offerings. The Network Management Center team works with a wide variety of suppliers, customers and service providers throughout North America and internationally to deliver real-time transportation and visibility solutions to our customers with exceptional customer service.

The role of a Logistics Coordinator focuses on the execution of our customers’ premium transportation orders from inception through delivery. Your main responsibilities will include receiving, booking and scheduling transportation orders. You will perform exception management through a real-time alert based tracking system and deliver solution-based customer service. You will use creativity and technical skills to analyze, review and validate data, identify trends, patterns, and anomalies, and use findings to develop strategies to reduce costs, improve processes and practices, and increase efficiency, quality, and consistency. To be successful in this role one must be customer-focused, should be able to think creatively about problems and overcoming them, and should have excellent interpersonal skills while delivering exceptional customer service to our customers. 

Major Duties and Responsibilities

• Receiving, booking and scheduling transportation orders
• Tracking transportation orders from pickup to delivery through exception management
• Develop relationships between customers, suppliers, service providers, and our Expeditors network globally
• Mastery of customer SOP’s to support our network in executing on our customers’ requirements
• Collecting and analyzing raw data to identify trends, patterns, anomalies, and other helpful information
• Using data to develop and optimize strategies and processes, increase profits, efficiency, quality and reduce cost

Minimum Qualifications

• High School Diploma
• One year of work experience
• Proficiency with computers especially MS Office
• Exceptional customer service, presentation, research, verbal and written communication
• Fluent in English
   

Desired Qualifications

• Bachelor’s degree however a combination of education and experience will be considered
• Two years of industry-related experience
• Qualifications in supply chain management or logistics
• IATA/FIATA
• Proficiency with analytics software
• Excel pivot tables, macros, formulas
• Power BI and Tableau
• Ability to recognize patterns and trends in large data sets and use numerical information to develop business strategies
• Strong math, organization, critical thinking, and problem-solving skills
   

Expeditors' offers excellent benefits:

• Paid Vacation, Holiday, Sick Time 
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance 
• 401(k) Retirement Savings Plan (the US only)
• Employee Stock Purchase Plan 
• Training and Personnel Development Program

Relocation will not be provided.

All your information will be kept confidential according to EEO guidelines.

This shift works Tuesday - Saturday or Friday - Monday. The hours will be discussed during the interview process.

This position is based at our DTW/Detroit metro area office and may be filled through a staffing agency.