Supply Chain Specialist- Order Management

  • 1245 Trapp Rd, Eagan, MN 55121, USA
  • Full-time

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 17,000+ trained professionals
  • 320+ locations worldwide
  • Fortune 500
  • Globally unified systems

Job Description

Major Duties and Responsibilities

Operations:

  • Work with select group of clients on their international shipping, optimizing their supply chain through management of orders and associated data analytics
  • Work with purchasing and sourcing personnel to identify outstanding orders and creating work rules to move product most efficiently and cost effectively
  • Adherence to procedures as outlined in customer procedure and productivity standards.
  • Deliver value to client through analysis of program and proactive delivery of shipping solutions
  • Consistently follow-up on exception reports to ensure Expeditors is meeting key event milestones within the life of a shipment.
  • Lead/participate in onboarding of new clients including the information setup and data exchange

Finances:

  • Accurate and timely billing of customers and vendors 
  • Make sure department deadlines are being met in a timely manner
  • Monitor finance report (BNP)
  • Active role in AR follow up
  • Manage intercompany accounting discrepancies via AJAX report

Sales:

  • Provide customer service to specific accounts 
  • Monitor shipment reports to ensure total customer satisfaction
  • Interact with our customers in arranging their international import shipments
  • Respond to requests for proposal, quotation or information timely
  • Take an active role in the transition of new business / updates to existing business
  • Participate to retention calls and complete customer reviews to document in the CRS

Systems:

  • Be open to implementing new system changes and enhancements into your branch
  • Be involved and suggest system/process improvements 
  • Set the tone of this environment within your branch 
  • Data entry into our proprietary operating system
  • Monitor shipment reports to ensure total customer satisfaction 
  • Active role in Branch Process Management program

Culture:

  • Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary
  • Periodically monitor the levels of customer service within your branch team
  • Attend training classes and accumulate required number of training hours

Qualifications

Minimum Requirements

  • Excellent oral and written communication skills
  • Proven leadership attitude and background
  • MS Office skills including Excel and PowerPoint
  • 4 Year degree from college or university 

Desired Qualifications

  • Knowledge of international shipping and documentation
  • Global supply chain experience- Transportation and Purchasing
  • A proven history of providing exceptional customer service at all levels
  • Excellent organizational skills, time management skills in addition to a professional attitudes including Excel, PowerPoint and Word

Additional Information

Expeditors offers excellent benefits

  • Paid Vacation, Holiday, Sick Time 
  • Health Plan: Medical, Prescription Drug, Dental and Vision
  • Life and Long Term Disability Insurance 
  • 401(k) Retirement Savings Plan (US only)
  • Employee Stock Purchase Plan 
  • Training and Personnel Development Program
  • Career Opportunities

All your information will be kept confidential according to EEO guidelines.

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