Local Account Manager Operations Support - Planar

  • Full-time

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 15,000+ trained professionals
  • 250+ locations worldwide
  • Fortune 500
  • Globally unified systems

Job Description

To support Planar operations and maintain ownership of the account, to improve the level of customer service, while increasing business opportunities.

Qualifications

Supply Chain Operations Support 

  • Understand customers’ business, strategy, and our role with the customer.
  • Ensure customer satisfaction and follow up.
  • Communicate service issues to Department Managers/Supervisors Handle all customer and internal inquiries timely and professionally
  • Continually seek improvement in procedures and services to create more efficient and cost effective operations.
  • Monitor shipments in transit by exception to ensure SLAs and KPIs are met
  • Monitor successful EDI transmission and data integrity of Exp.o
  • Ensure smooth and timely freight process flow
  • Ensure accurate and timely data entry into our operational system
  • Track and Trace all shipment files and reporting
  • Interact with customers in arranging their shipments to meet customers service standards
  • Contribute and maintain good relationships with suppliers
  • Network communications, timely responses to emails and requests
  • Meet KPI standards in accordance with Company policy
  • Overseas communications, timely responses to emails and requests (internal and external)
  • Fulfill weekly and monthly business analytics and reporting requirements
  • Review and analyze performance and KPI trends, and offer proactive solutions

Performance Management

  • Statistical and performance reporting
  • Internal and external training

 Business Intelligence

  • Confirm data integrity of internal and customer facing reports
  • Develop and maintain network monitors and dashboards 
  • Create new and ad hoc reports that help manage customer expectations

Continuous Improvement

  • Short and long term problem resolution through root cause analysis
  • Effectively use all available data analysis tools and resources to routinely mine network data for trends, anomalies, opportunities and areas for continuous improvement

Additional Information

Expeditors offers excellent benefits

  • Full Time  40 Hours per week
  • Paid Vacation, Holiday, Sick Time 
  • Health Plan: Medical, Prescription Drug, Dental and Vision
  • Life and Long Term Disability Insurance 
  • 401(k) Retirement Savings Plan (US only)
  • Employee Stock Purchase Plan 
  • Training and Personnel Development Program

 

All your information will be kept confidential according to EEO guidelines.

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