Regional Manager Business Operations – Process

  • Johannesburg, Johannesburg, za
  • Full-time

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 15,000 trained professionals
  • 250+ locations worldwide
  • Fortune 500
  • Globally unified systems

Job Description

Global Role (50% of responsibilities):

  • Get full and proper usage of existing systems and tools by GEO’s and Operations
  • Introduce new processes to our operations in our pursuit of relentless efficiency
  • Receive and roll out new operating systems and related tools – and provide meaningful feedback
  • Support the deployment and improvement of Global Business Operations strategy and efforts
  • Collaborate with other district, regional, and global resources to build consistency in all processes
  • Contribute to a global operational standard to create and protect the pursuit of a Best in Class operation

Regional Role:

  • Oversee and guide local efforts to drive and enhance Expeditors' strategic initiatives
  • Take direction from Regional Manager, Business Operations (SVP region)
  • Work alongside Regional Manager, Business Solutions ( RVP region) to deliver reporting and automation to the field
  • Produce expected results locally in line with Corporate standards through improved processes, visibility to performance, data governance, and exception management
  • Identify and prioritize problem areas within business operations through communication with operational staff and via [observation, process mapping, timing studies, and other] process analysis methods
  • Provide training for every employee in the art and application of the Fundamentals of Business Process, through both teaching and mentoring
  • Coordinate with local management to identify opportunities to improve quality, service, trade compliance, and profitability through the pursuit of efficiency and consistency
  • Present improved data and analytics for internal business opportunity and external client value

Sustain & Protect:

  • Pull and support the movement of all Districts to District Excellence status
  • Oversight in District audits and assessments to comply with Operational Process Standards
  • Support District Excellence progress through Region (i.e., evaluate performance against defined project goals)
  • Support GEO SVP/other project and initiative completion criteria is met
  • Participate and support established guidelines in both process and technology development
  • Drive consistency in system, event and visibility usage

Tactical Execution:

  • Conduct Operational Performance Audits against documented standards
  • Communicate and escalate areas of opportunity, performance results and organizational risk to the appropriate level of executive management
  • Monitor  District Excellence metrics and promote behaviors and processes to close the performance gap between districts
  • Follow-up with branches to ensure effective and timely resolution to documented improvement opportunities.
  • Facilitate and provide training for District GBOs and every employee in the art and application of the Effective problem solving, through both training and mentoring.
  • Review Operational Performance Assessment requirements collaboratively with geo, product and service.
  • Support 3rd party audit requirements and execution (ie: ISO, Industry, Regulatory, Customer)
  • Collaborate with Regional and Branch Business Process Analysts/Managers to conduct Operational Assessments driving continuous improvements in Operational Process Standards.
  • Drive the development and training of Branch Process Analyst’s at branch or country level through the District GBO Development Maps.


  • Expeditors Product and Service knowledge
  • Transition & Implementation knowledge
  • Understanding of Process Fundamentals
  • Strong PC and analytical skills, including experience with Microsoft Office
  • Strong presentation skills
  • Effective project management skills
  • Effective interpersonal skills, with ability to relate to employees at all levels
  • Effective problem solving skills

Additional Information

Expeditors offers excellent compensation benefit program. 

  • Paid Vacation, Holiday, Sick Time 
  • Medical Insurance for Employee and Immediate Family Members
  • Life Insurance for Employee
  • Employee Stock Purchase Plan
  • Employee Stock Options Plan 
  • Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

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