“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

Provide customer service in monitoring freight to ensure timely arrival, accurate and timely customs declarations for final delivery to
consignee within specified / agree timeframe.

1. Complete customs competency test and able to file for all types of import entries

2. Ensure all paperwork are in proper order that meet customer profile and comply to local rules and regulations

3. Ensure Key Performance Indicators on customs entries are met within customers’ requirements. Comply with Singapore Customs / Competent Authorities rules and regulations imposed as well as adhering compliance to Expeditors policy and expectations

4. Achieve 100 % customer satisfaction at all times through understanding customers’ needs and handling requirements as well as ensuring 100% compliance

5. Respond to customer complaint and query with a sense of urgency and provide solution or improvement plan whenever possible.

6. Answer all incoming calls promptly and politely

7. Develop good rapport with the customers

8. Ensure all data are entered into system timely and accurately

9. Ensure that freight and handling charges are billed to customers timely and accurately

10. Prepare and submit reports timely whenever required

11. Take up additional tasks as required to meet department’s needs

1. Good working knowledge in computer software applications including E-Mail, Excel, Word and PowerPoint

2. Good interpersonal and problem-solving skills

3. Good communications skills with good command in written and spoken English

4. Knowledge of Singapore Customs local rules and regulations

5. Knowledge of related Competent Authorities regulations

6. Able to declare all different customs entry declarations / permits types

7. Must possess initiative and adopt a positive and pro-active demeanor

8. Committed to the job and work assignments given

9. Good understanding of Customer Service culture

10. Team Player and able to work with a variety of personalities across all levels of the organization

11. Able to work on weekends and public holidays on rotating basis

Expeditors offers excellent benefits for full time employees:

• Benefits complied with local law 
• Health Plan: Medical, Accident Insurance
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.