Customer Support Assistant for Global Mobility team (full-time, 12-month contract with possibility to extend)

  • Torstraße, Berlin, Germany
  • Full-time

Company Description

Expath provides relocation and immigration support, language classes and individual coaching services to help expats in Germany settle in and find their place. We’re working with leading start-ups and tech companies in Berlin and other German cities, as well as providing services for individuals and families.

Job Description

Love being a part of Germany's international community? So do we! Join us at Expath as a full-time Customer Support Assistant and help new arrivals to Germany start their lives here. This role will be a 12-month contract to start - we hope to be able to extend this to an unlimited contract. 

We are looking for a quick learner with exceptional organizational skills to:

  • Provide quick and professional customer support by email and phone (primarily in English), including working with a ticketing system/meeting SLAs
  • Coordinate relocation packages by matching clients and their relocation coaches, using relocation management software, spreadsheets, etc.
  • Track status and steps of relocation packages (arrival date, visa status, package end date, etc.) using relocation management software, email ticketing system, etc. 
  • Advise relocation clients via email and phone with questions related to moving to Germany (How do I ship my stuff? How do I bring my pet?) 
  • Support with completing and checking immigration paperwork for visa and work permit applications (full training is provided) 

Qualifications

About you:

  • You always go the extra mile to provide proactive support to clients and colleagues. (Experience with ticketing systems is a big plus) 
  • You've got excellent organizational and time-management skills and can re-prioritize tasks on a regular basis throughout the day
  • Handling and prioritizing a large volume of incoming tasks does not stress you out
  • You love paperwork and organizing data, and can work quickly and accurately with detailed information (tracking dates, immigration status, etc.) 
  • You will need at least B2 German (filling out complex forms in German is an essential part of this role) and C1+ English 
  • You’re easily able to put yourself in the shoes of someone moving to Germany – because you’ve moved to another country yourself, or helped others do so

Additional Information

Expath offers: 

  • Rewarding work where you'll help hundreds of interesting and appreciative people move to Germany every year!
  • A supportive, fun and international environment with extremely nice and funny colleagues
  • Valuable on-the-job training in relocation and immigration topics - extensive training on immigration to Germany is provided 
  • A competitive salary with benefits like company pension, monthly bonus for gym/mental health app, etc.
  • Great opportunities to put your English and German (and other language) skills to work!
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