Customer Support Assistant (full-time)

  • Torstraße, Berlin, Germany
  • Full-time

Company Description

Expath provides relocation and immigration support, language classes and individual coaching services to help expats in Germany settle in and find their place. We’re working with leading start-ups and tech companies in Berlin and other German cities, as well as providing services for individuals and families.

Job Description

Love being a part of Germany's international community? So do we! Join us at Expath as a full-time Customer Support Assistant and help new arrivals to Germany start their lives here. We are looking for a quick learner with exceptional customer service skills to help us:

•    Provide quick and professional customer support by email and phone (primarily in English), including working with a ticketing system/meeting SLAs 
•    Coordinate relocation packages by matching clients and their relocation coaches, using relocation management software, spreadsheets, etc.
•    Track status and steps of relocation packages (arrival date, visa status, package end date, etc.), send and monitor feedback requests
•    Advise relocation clients and solve problems related to moving to Germany (How do I ship my stuff? How do I bring my pet?) 
•    Support with completing and checking immigration paperwork for work and residency permit applications (full training is provided)

Qualifications

About you:

•    You always go the extra mile to provide amazing customer service support. (Experience in customer support and with ticketing systems is a big plus) 
•    You've got excellent organizational and time-management skills and can re-prioritize on a regular basis
•    You have experience handling a large amount of incoming inquiries 
•    You can work quickly and accurately with detailed information (tracking dates, immigration status, etc.) 
•    Your English must be C1+ and German must be B1+ (other languages are a plus)
•    You’re easily able to put yourself in the shoes of someone moving to Germany – because you’ve moved to another country yourself, or helped others do so

Additional Information

Expath offers: 

•    Rewarding work helping interesting and appreciative people
•    A supportive, fun and international environment with extremely nice and funny colleagues
•    A competitive salary with lots of room for advancement within the company
•    Valuable knowledge with on-the-job training in relocation and immigration topics
•    Great opportunities to put your English and German (and other language) skills to work

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