Front Desk Associate

  • 6001 Cass Ave, Detroit, MI 48202, USA
  • Full-time

Company Description

Launch Lead’s mission is to help companies scale faster and more efficiently by using our multi-channel solutions, including B2B business lead generation, demand generation, and appointment setting. Our proprietary technologies, strategies, and processes help our highly trained team deliver best in class performance.

Job Description

Launch Leads is looking to hire a Front Desk Associate to join our team. The Front Desk employee is the face of our company; they are the person a guest sees when they first walk into the facility. This person must be team-oriented with great communication skills. The Front Desk employee ensures positive customer experience.

Salary range: $47000 - $57000 per year.

Responsibilities:

  • Promptly ensure that customer requests are addressed professionally and thoroughly by telephone, e-mail and face-to -face meetings.

  • Responsible for greeting and serving all guests courteously and professionally.

  • Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner.

  • Provide friendly and courteous telephone manners to guests and co-workers.

  • Report all equipment issues and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately.

  • Attend all scheduled team meetings and brings suggestions for improvement.

Qualifications

  • High school diploma or equivalent.

  • Exceptional customer service skills.

  • Excellent verbal and written communication skills

  • Availability to work a variable work schedule.

  • Must professionally present self regarding personal dress and grooming.

Additional Information

  • The Role Is Not Remote