Customer Service Representative
- 7901 Baymeadows Cir E, Jacksonville, FL 32256, USA
Customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy and enjoyable experience with you.
We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers
Salary range: $42000 - $50000 per year.
Customer Service Representative Responsibilities:
Providing feedback on the efficiency of the customer service process.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Processing orders, forms, applications, and requests.
Responding promptly to customer inquiries.
Communicating and coordinating with colleagues as necessary.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
High school diploma, general education degree or equivalent.
Experience working with customer support.
Comfortable using computers.
Ability to stay calm when customers are stressed or upset.
- The Role Is Not Remote
- Employee Assistance Program