Customer Service Representative

  • 7901 Baymeadows Cir E, Jacksonville, FL 32256, USA
  • Full-time

Company Description

Customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy and enjoyable experience with you.

Job Description

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers

Salary range: $42000 - $50000 per year.

Customer Service Representative Responsibilities:

  • Providing feedback on the efficiency of the customer service process.

  • Keeping records of customer interactions, transactions, comments and complaints.

  • Communicating with customers through various channels.

  • Acknowledging and resolving customer complaints.

  • Knowing our products inside and out so that you can answer questions.

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.

  • Processing orders, forms, applications, and requests.

  • Responding promptly to customer inquiries.

  • Communicating and coordinating with colleagues as necessary.

  • Managing a team of junior customer service representatives.

  • Ensure customer satisfaction and provide professional customer support.

Qualifications

  • High school diploma, general education degree or equivalent.

  • Experience working with customer support.

  • Comfortable using computers.

  • Ability to stay calm when customers are stressed or upset.

Additional Information

  • The Role Is Not Remote
  • Employee Assistance Program