Online Casino Operations Manager

  • Fairfield, Connecticut, United States
  • Full-time

Company Description

World's No.1 online casino is hiring talent! At Evolution, our talent is live, the players are virtual. 

Evolution is a developer and supplier of virtual casino games, since 2006. We evolve the gaming industry by designing and hosting the most streamed, interactive casino tables and slots in the world. Every day, thousands play with real money, from their mobile devices, on one of our 50+ games.

Celebrating 15 years of presenting games in 15 languages, Evolution is momentously thriving beyond our 10 studios, 11,000 employees, and 20 countries and cities. Our North American talent broadcasts 24/7 from our studios in Atlantic City, New Jersey, Southfield, Michigan, Philadelphia, Pennsylvania, and Vancouver, Canada.

At Evolution, everyone is a winner! Embracing diversity by hiring personalities across any ethnicity, gender expression, and religion, Evolution is a global enterprise hiring individuals that will elevate our brand.

Job Description

·       Set up studio operations and run it in compliance with global regulations, guidelines and requirements by developing strong management team and setting operational goals for each function;

·       Establish and maintain culture of performance excellence within the studio;

·       Identify necessary adjustments and/or improvements to meet globally set KPIs and OKRs

·       Maintaining staff by recruiting, selecting, orienting, training, developing and supervising subordinates; 

·       Planning, monitoring, appraising, and reviewing job contributions of subordinates;

·       Maintaining a safe, secure, and comfortable work environment for subordinates;

·       Accomplishing staff results by communicating job expectations and feedback;

·       Ensuring continuous and properly organized communication flow within team, subordinates and with other departments;

·       Maintaining relationship with teams if requested and negotiating staff related expectations;

·       Increasing the effectiveness and efficiency of subordinate’s performance through improvements of Operations functions within own department or initiating cross-departmental improvements;

·       Maintaining quality service by enforcing quality and service standards, analyzing and resolving quality and service problems, identifying trends and recommending system improvements;

·       Developing and maintaining internal documentation (manuals, procedures, regulations etc.) for subordinates in compliance with general Company policies and supporting business needs;

·       Supporting efficient workload distribution for subordinates in compliance with labor law and business needs;

·       Gathering and analyzing data;

·       Forecasting and tracking of the Operation’s related costs to achieve accuracy of the spending and compliance with the budget;

·       Presents regular reports to clients and/or management and peers on progress and forecast of team’s KPIs, escalating issues and evaluating needed support;

·       Performing other duties, as asked by the direct manager, which are related to this position and which meet the qualifications;

·       Replace colleagues during their vacations, sick leaves and other absences;

Qualifications

·       Higher education;

·       Fluent English language, both oral and written.

·       Experience managing supervisors or junior managers (3-5 years); 

·       Minimum one year of experience in managing Team managers/Team Leaders in Live Dealer Casino operations;

·       Promotion and implementation of best practices in Live Dealer Casino operations;

·       Experience and ability to optimize studio operations applying Lean and Six Sigma methodologies;

·       Proven track of records of significant quality improvements and optimizations in Live Dealer Casino industry;

·       Good knowledge and ability to address complicated client complaints and requests;

·       Experience and knowledge of general IT setup of Online Casino, knowledge of B2B integrations processes;

·       Good knowledge of physical security standards in 24/7 studio;

·       Deep understanding of behaviors of Live Casino users in order to identify a problem gambling, betting pattern trends and prevent operational risks

·       Experience managing units 100+ employees with significant volume of entry level employees is a merit;

·       Financial basic knowledge and budgeting experience; 

·       Computer skills – proficient user;

·       Project Management experience;

·       Experience in developing standards and procedures;

·       Leadership skill;

·       Collaborative work style;

·       Good negotiation and persuasion skills;

·       Analytical thinking;

·       Adaptability, flexibility and mobility;

·       Stress resistance;

·       Strategic business vision;

·       Proactiveness;

·       Results driven attitude;

Additional Information

This position is an excellent opportunity to join the fast-growing Evolution team. We also offer:

  • Competitive Salary
  • Paid Time Off
  • Paid Holidays
  • Employee Referral Program
  • Medical, Dental & Vision Insurance Plans
  • Life and AD&D Insurance
  • Employee Discount Program
  • Full Training & Growth Opportunities

Covid Disclaimer

Please be assured that the Evolution is compliant with infection control standards as outlined by Public Health authorities, and will continue to comply with these standards. Enhanced safety protocols have been implemented to ensure a safe work environment.

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