Customer Care Coordinator

  • Full-time
  • Employment contract: Full time

Company Description

WE are EW - founded just 27 years ago Eurowag is one of the fastest growing, integrated mobility and payment solution companies in Europe. We focus on finding solutions that simplify the lives of commercial mobility companies. Our vision is to democratize the on-road mobility industry by creating sustainable financial & technological solutions for the benefit of our industry, society and the environment.

Job Description

Main responsibilities:

  • Communication with EUROWAG customers
  • Customer service on the telephone line
  • E-mail communication with customers
  • Replenishment and registration of contracts, control of customer data
  • Submitting applications in Navision for the registration of vehicles in toll systems
  • TMS (Ticket management system) – JIRA – daily activities
  • Development of the product and services associated with IT
  • Document archiving
  • Blocks cards
  • Administrative activities related to logistics (if necessary)
  • Performs other tasks assigned to their direct superiors
  • Gives incentives to improve the quality of services for clients
  • Immediately communicates information about possible impending problems
  • Participates in education and personnel development within his job title according to the instructions of the company management.
  • Is continuously educated and obtains the latest information within his field and to the extent of the work performed.

Qualifications

  • Very good communication skills
  • High level of customer orientation
  • Communicative knowledge of English
  • Knowledge of MS Office (especially Word, Excel)
  • Experience with CRM

Additional Information

WHAT WE CAN OFFER YOU:

  • Cafeteria system in amount of 1000 EUR per year
  • At least 25 days of holidays
  • Additional 3 Health days
  • Addition day off Founders day
  • 1 volunteering day
  • Financial quarter bonuses after trial period
  • Company events
  • Educations and professionals trainings
  • Home Office possibilities and flexible working hours
  • Mobile phone and laptop

 

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