Eurofins Scientific is a network of independent companies providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

With more than 20 U.S. locations, Eurofins Built Environment Testing offers Industrial Hygiene (IH) and Indoor Air Quality (IAQ) services to protect health in built environments. Clients include consultants, industry, real estate, healthcare, government, and homeowners.

Services cover a wide range of tests, including asbestos (PLM/TEM), mold, bacteria, VOCs, allergens, Legionella, radon, lead, silica, and more.

Eurofins Built Environment Testing is seeking a Senior Client Relations Executive to join our team in Portland, OR.

The Senior Client Relations Executive (Senior CRE) typically focuses on managing and maintaining relationships with clients, ensuring their satisfaction, and driving business growth. The position also requires being responsible for facilitating the day-to-day communication between clients and laboratories ensuring exceptional client experience. CREs and Senior CREs serve as the primary contact at the laboratory

Essential Duties and Responsibilities:

Client Relationship Management:

• Build and nurture long-term relationships with key clients.
• Serve as the primary point of contact for clients, ensuring their needs are addressed.
• Anticipate client needs and proactively provide solutions.
• Regularly meet with clients to understand their goals and challenges-Document this for retrieval

Client Retention and Satisfaction:

• Monitor and improve client satisfaction levels through surveys or direct feedback.
• Resolve client issues or conflicts quickly and effectively.
• Maintain and monitor the monthly client retention file, tracking client submissions, declines, and potential client losses.
• Closely analyze client activity and trends to identify at-risk accounts and take proactive measures to address retention challenges
• Monitor Relation wise portal-DAILY
• Respond to client issues on Relation wise ASAP
• Proactively engage with clients who provide positive feedback by sending personalized thank-you notes or making follow-up calls to express gratitude for their feedback and continued business.
• Demonstrate appreciation for client input and reinforce the value the company places on their partnership and satisfaction.
• Ensure timely delivery of services or products according to client specifications.
• Actively manage client expectations to avoid misunderstandings.

 Business Development:

• Identify new opportunities within existing accounts to increase sales.
• Cross-sell or up-sell products/services to existing clients based on their needs.
• Collaborate with the sales and marketing teams to generate leads and new business.
• Attend networking functions if applicable to expand business opportunities.

Strategic Planning and Reporting:

• Develop and execute strategic account plans to achieve client objectives.
• Track and report on account performance, including revenue generation, retention, and satisfaction.

Collaboration and Coordination:

• Work closely with internal teams (such as other CREs, login staff, and technical teams) across the network to deliver seamless service to clients.
• Ensure effective communication between the client and internal teams.
• Oversee the delivery of services or products and ensure that all deadlines are met.

Market and Industry Knowledge:

• Stay up to date with industry trends, competitor activities, and market dynamics.
• Depending on field of testing-Advise clients on new trends, products, or services that could benefit their business

Financial Management:

• Monitor client accounts to ensure billing and payments are processed accurately and on time.
• Address any financial concerns or disputes from clients.

Team Leadership and Mentorship:

• Mentor and guide junior team members or client relations staff.
• Share best practices and provide training for improving client relations processes.

The role often requires excellent communication, problem-solving, and leadership skills, along with the ability to work in a fast-paced, client-facing environment.

Daily Responsibilities

Client Communication

• Manage and respond to client inquiries via phone, email, or in-person meetings to address concerns, provide updates, and ensure satisfaction with services. Manage inbound and outbound client communications via phone and/or email in a timely, solutions-oriented manner.
• Advise walk-in clients about service information and project preparation.
• Maintain a constant overview of projects in PLM/TEM/and IAQ departments that need login or client communication
• Confirming certification status
• Contact clients for clarification of analysis requested
• Monitor the status of all data projects in-house to ensure timely and accurate delivery of reports
• Scheduling sample submissions, sample container orders and sample pick-up via the laboratory courier service
• Send out reports in a timely manner on completed projects with invoicing issues
• Coordinating and communicating turnaround time (TAT) requirements for high priority samples/projects
• Answering common technical questions, facilitating problem resolution, and coordinating technical details with the laboratory staff
• Responsible to ensure that clients receive the proper sampling supplies
• Accountable for response to client inquiries concerning sample status.
• Responsible for assistance to clients regarding the resolution of problems concerning COC.
• Ensuring that client specifications, when known, are met by communicating project and quality assurance requirements to the laboratory.
• Notifying the supervisors of incoming projects and sample delivery schedules
• Responsible for staff familiarization with specific quotes, sample log-in review, and final report completeness
• Monitor the status of all data projects in-house to ensure timely and accurate delivery of reports.
• Update client and project data records in LIMS

Account Management

• Oversee the day-to-day activities of assigned client accounts, ensuring that all needs and expectations are met promptly

Issue Resolution

• Proactively address and resolve client issues or concerns, ensuring a high level of client satisfaction and retention.
• Check Relation wise portal Daily and respond quickly

Collaboration with Internal Teams

• Regular attendance and punctuality
• Work closely with internal departments (e.g., sales, marketing, operations) to coordinate and ensure the smooth delivery of products/services.
• Collaborate with laboratory/operations personnel to resolve client inquiries and improve processes.
• Maintenance of the department and lab, including stocking supplies and housekeeping
• Conduct all activities in a safe and efficient manner Perform other duties as assigned
• QC of samples/projects prior to sending into the laboratory
• Responsible to ensure that clients receive the proper sampling supplies

Reporting

Track and report on client account status, including progress on ongoing projects, client satisfaction levels, and any potential risks to client relationships.

Client Retention Activities

Identify opportunities for improving client relationships and retention through proactive outreach and tailored solutions.

Documentation and Record Keeping 

Maintain accurate records of all client interactions, feedback, and relevant details in the client management system.

Qualifications

• Bachelor’s Degree required, Biology or related science degree preferred
• 3-5 years client relationship or customer service experience in the Environmental Testing and/or Built Environment industry.
• Experience working in a laboratory setting
• Prefer 1+ years bench Mold/Asbestos/Bacteria experience
• High level of experience working within Microsoft Excel
• Additionally, individuals will need to be level tempered and handle communications with clients in a professional and respectful conduct, handle and work well under pressure in fast pace and stressful situations. 
• Authorization to work in the United States indefinitely without restriction or sponsorship
• Professional working proficiency in English is a requirement, including the ability to read, write and speak in English

Additional Skills

· Excellent written and verbal communication skills

Compensation Range: $72,800 - $93,600 per year depending on level of experience and qualifications.

Position is full-time, and exempt from overtime pay.  Candidates must be available to work Monday - Friday, 8:00am to 5:00pm.

Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base compensation may vary based upon, but not limited to, relevant experience and skill set, base compensation of internal peers, business sector, and geographic location.

We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays and vacation, personal days, and dental and vision options.

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! At Eurofins, we believe sustainability is at the heart of everything we do. Guided by our vision to be the Global Leader in “Testing for Life,” our mission to contribute to a healthier and safer world, and our core values, we are building a strong foundation for Environmental, Social, and Governance (ESG) initiatives. Eurofins’ commitment to sustainability begins within our own companies through a shared responsibility to people and the planet. With climate change posing an imminent threat, Eurofins and its many companies recognize their duty to proactively reduce or offset the environmental impact of essential operations while also helping our clients do the same—serving as a true ESG Enabler.

Find out more in our career page: https://careers.eurofins.com/

Company description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 35 years, Eurofins has grown from one laboratory in Nantes, France to 61,000 staff across a decentralised and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2025, Eurofins generated total revenues of EUR 7.296 billion, and has been among the best performing stocks in Europe over the past 20 years.

Eurofins USA Environment Testing is a Disabled and Veteran Equal Employment Opportunity employer.