Senior Manager, Client Growth & Strategy

  • Full-time

Company Description

Do you want to develop your career in an international company with a multicultural environment working with the biggest local and global organizations in FMCG? If so, SAM has the right opportunity for you!

We are the leading international sensory and consumer research company specializing in food, beverages, cosmetics, personal care, and other consumer products.  We have 19 proprietary state-of-the-art facilities across France, Germany, Italy, Switzerland, Spain, United Kingdom, Morocco, China and the USA, and cover more than 65 countries through our network of approved partners.

SAM provides tailor-made solutions, delivering actionable guidelines to make our clients’ brands and products memorable.

SAM is a great place to work.

Join SAM to work with the most competent, creative, and fun team in the industry and let your work, opinions and ideas contribute to the future of sensory and consumer research.

Become your most extraordinary self with support and development throughout your career.

Best in class

Join our very diverse team of sensory scientists, food technologists, statisticians, psychologists, sociologists, strategic thinkers, marketeers, field managers, technicians and other sensory and research experienced colleagues.

We're proud to be part of the Eurofins Group

World-leader in Testing for Life. With about 61 000 employees, Eurofins is a global leader in testing services and over the last 20 years has been one of the fastest growing companies in the world, thanks to its innovation in technology and service.

Job Description

Position Overview

This role plays a strategic part in supporting SAM’s continued growth by strengthening client relationships and shaping high‑value research collaborations. The role focuses on engaging closely with clients to understand their business challenges and translating those needs into relevant research opportunities.

The position is designed for a senior professional with a strong research background who can engage credibly with clients at a strategic level and drive sustainable revenue growth by strengthening relationships with existing clients and supporting the development of new client opportunities. By combining scientific insight with commercial awareness, the role supports SAM’s ambition to deliver meaningful impact for clients while ensuring long‑term business success.

The position may be based in Paris, Nantes, or Aix‑en‑Provence.

Purpose of the Role

  • Grow the business by developing strong, trust‑based relationships with existing and prospective clients.
  • Act as a bridge between clients and SAM’s research capabilities, ensuring solutions are relevant, differentiated, and aligned with client priorities.
  • Contribute to SAM’s commercial success through thought leadership, needs‑based dialogue, and value creation.

Key Responsibilities

Client Understanding & Strategic Engagement

  • Develop a deep understanding of client organizations, categories, and decision‑making challenges.
  • Engage clients in consultative, insight‑driven discussions to identify current and emerging needs.
  • Act as a senior, credible point of contact in client interactions, positioning SAM as a strategic, long‑term research partner.

Growth Enablement

  • Leverage SAM France’s strategic client partnerships within the FMCG sector to identify additional areas of value creation and long‑term collaboration.
  • Reengage inactive or lapsed clients to rebuild relationships and explore opportunities for renewed collaboration.
  • Identify and shape new research opportunities by translating client needs and business challenges into relevant sensory and consumer research solutions.

Thought Leadership & Visibility

  • Actively drive, in collaboration with the Marketing team, the positioning of SAM France as a trusted partner across multiple communication channels, including digital presence, targeted outreach, and industry visibility initiatives.
  • Represent SAM’s expertise and value proposition at conferences and relevant industry forums.
  • Share market and client insights internally to support capability development and strategic decision‑making.
  • Contribute to the ongoing development and optimization of digital sales and communication materials.

Qualifications

Profile & Capabilities

  • Senior background in consumer and/or sensory research, with strong applied experience in the FMCG sector.
  • Ability to connect scientific thinking with business questions and client realities.
  • Natural relationship builder with confidence and credibility in senior client discussions.
  • Comfortable contributing to commercial growth discussions without compromising scientific integrity.
  • Strategic, curious, and forward‑looking mindset.
  • Strong communication skills, able to articulate value—not just methods.
  • Alignment with SAM’s values.
  • Excellent communication skills in French and English.

Education and Experience

  • Minimum 5 years of experience as a Research Manager/Director or in a client‑facing commercial role in consumer research, ideally including sensory, marketing research and/or new product development.
  • Experience working across several of the FMCG industries in France.
  • Bachelor’s degree in marketing, scientific, business, or a related field (or equivalent work experience) preferred.
  • Advanced degrees preferred.
  • Agency experience preferred.
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