With an extensive international network of state-of-the-art laboratories across Europe, North America, Asia, Australia and Africa, the Eurofins Consumer Product Testing network of companies offer an unmatched range of services to both, top-tier international and local clients. Our portfolio includes, among other, regulatory and market access services, R&D support, physical, mechanical, chemical, electrical, environmental testing, certification, inspection and audit services, clinical studies, sustainability services, supply chain mapping and a wide array of bespoke quality assurance and control programs.

Through our network of laboratories and technical experts we are ideally positioned to support the client’s increasingly stringent quality and safety standards, as well as the ever-changing demands of regulatory authorities around the world.

Reports To: Director of Program Management 

Position Summary

The Global Start-Up Program Manager (GSPM), part of the Program Management team, is responsible for coordinating and executing the onboarding and launch of new and critical global programs. This role ensures end-to-end readiness including documentation, technical support, communication with stakeholders, and post-launch program stability. Once stabilized, the program is formally handed over to an Operations PM.

Key Responsibilities

New Program Onboarding:

• Overall responsibility for proactively driving all onboarding activities, problem solving, secure support of other functions, escalate issues
• Coordinate with the GSE team and support registration in Scoro for Asia GKAM/BD.
• Coordinate support from technical team and laboratories
• Set up and manage program documentation including program manuals, TRFs, report templates, etc.
• Notify labs of new client onboarding and ensure awareness via SharePoint.
• Set up and coordinate kick-off calls for new programs.
• Train labs on onboarding material.
• Proactively seek feedback from involved labs about readiness
• Formally hand over program to Operations PM
• Follow defined process and participate in improving process
• Progressively learn technical aspects of programs to reduce dependency on tech team
• Learns to use all existing tools to gather and enter program information
• Documentation on sharepoint maintenance

Existing Programs (Handle by GSPM):

• Overall responsibility for proactively managing existing programs
• Manage updates of program documentation and memo distribution to relevant stakeholders.
• Timely communicate with clients regarding technical queries or testing issues.

• Prepare weekly/monthly performance reports covering TAT, revenue, lab/vendor performance.
• Manage program changes based on GKAM/BD or technical team inputs.
• Support labs on complaint resolution and CAPs; escalate to Lab Leaders and GKAM/BD as needed.
• Monitor sourcing shift patterns and align with GKAM/client strategies.
• Support & monitor operation PMs in standardizing program management processes
• Ad hoc initiatives as required by GKAM or RKAM
• Documentation on sharepoint maintenance

Existing Programs (Support Operation PMs):

• Escalation point & monitoring performance for Operation PMs with technical queries etc
• Documentation on sharepoint maintenance

Additional scope of work requested by Team leaders depending on the new team development

Mindset & Soft Skills

• Positive attitude and values.
• Strong team spirit and collaboration.
• Open-mindedness and adaptability.
• Proactive, supportive, and optimistic approach.
• Embraces challenges with resilience and flexibility.
• Willingness to work flexible hours and overtime when necessary
• Attention to detail, proactivity.

Required Skills & Qualifications

• Fluency in English; Additional languages (Mandarin or other major Asian languages) are plus.
• Bachelor’s degree in Business, Engineering, or comparable experience.
• Strong interpersonal and cross-cultural communication skills.
• 3–5 years of experience in project or program management, preferably in technical or global environments.
• Experience with customer onboarding processes, technical documentation, new product development or new product introduction.

Success Criteria

• Timeliness and efficiency of new program launches.
• Quality and completeness of documentation.
• Responsiveness to technical issues and complaints.
• Effectiveness in stakeholder communication and coordination.
• Success of transition to Operations PMs.