Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and the environment safer, healthier and more sustainable. From the food you eat to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins is a global leader in food, environmental, pharmaceutical and cosmetic product testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over just 35 years, Eurofins has grown from one laboratory in Nantes, France to 62,000 staff across a network of over 1,000 independent companies in 61 countries, operating 900 laboratories. Performing over 450 million tests every year, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.

Eurofins is one of the fastest growing listed European companies with a listing on the French stock exchange since 1997. 

Eurofins IT Solutions India Pvt Ltd (EITSI) is a fully owned subsidiary of Eurofins and functions as a Global Software Delivery Center exclusively catering to Eurofins Global IT business needs. The code shipped out of EITSI impacts the global network of Eurofins labs and services.

The primary focus at EITSI is to develop the next generation LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile Apps & other B2B platforms for various Eurofins Laboratories and businesses. Young and dynamic, we have a rich culture and we offer fulfilling careers.

Position Title: ITISC FET Europe IT Workspace Manager

REPORTING TO:    ITISC07 Senior Infra. Service Operations Manager

GEOGRAPHICAL REPORTING LOCATION:      Bangalore, India

WORKING LOCATION:    Bangalore, India                                                      

OBJECTIVE:

Following ITIL methodology, and utilising the existing Eurofins Policies, the objective of the Workspace Manager position is to:

• Own, develop and regularly update Intune deployment profiles, policies and associated Infrastructure and Business Application packages;
• Plan, validate and execute monthly security updates rollout on clients;
• Track Autopilot deployments and OS Patch deployments and prepare remediation actions;
• Implement/deploy and support release of business approved applications adhering to the change release process;
• Along with technical expertise this position demands the people management skills as well.
• Ensuring the delivery SLAs are met along problem-solving attitude.

SUMMARY OF ROLE AND OBJECTIVES:

He/She will be leading a team of 3-4 senior workspace engineers along with delivering the technical tasks.

• Creating, managing and maintaining Intune policies;
• Certification of Windows Autopilot profiles and troubleshooting related issues;
• Customizing End user experience with the Tenant administration;
• Defining and assigning roles to allow only required permissions for the different teams;
• Identify client issues and conduct in-depth diagnostics on Microsoft Intune products and services and respond according to SLAs;
• Core application updates in deployment profiles on regular intervals;
• Import of Hardware Hash in Intune portal before assigning deployment profile;
• Supporting mobile devices policies and application deployment on iOS/Android;
• Distribution of Applications and Software Updates via Intune;
• Creating software packages & its maintenance
• Investigate & troubleshooting application deployment related issues;
• Analyse, prepare and update monthly security updates list released by Microsoft;
• Assess patches release and prepare for deployments following ITIL process and as per Eurofins requirements and standards;
• Monitor patch deployment and remediate in case of any issues;
• Regular reporting of overall security updates compliance;
• Writing and maintaining PowerShell scripts;
• Creating work instructions;

QUALIFICATIONS AND EXPERIENCE REQUIRED:

Initial Educational background:

University Degree in Information Technology or comparable field or relevant work experience in Information Technology (min. 5 years)

General Technical Skills:

Minimum 8 years working in Information Technology with experience or specialization in:

• Microsoft Intune;
• Microsoft Operating system: Windows up to 10; Windows Server up to 2019;
• Application packaging, repackaging and deployment;
• Office 365/Azure AD
• SCCM, WSUS, WUfB, OSD;
• Desktop Application Support;
• Microsoft Office;

Specific Technical Skills:

• Intune (Management of devices, application, and Software Updates)
• Intune administration of groups, policies and compliance
• Configuring relevant Intune policies for BYOD, CYOD and COPE scenarios;
• Tenant administration and support
• Windows Update for Business
• Good application analysis skills and knowledge of Windows Installer Packaging Standards;
• Troubleshooting the applications compatibility testing with various Windows versions;
• Application Compatibility testing and Software Distribution;
• Experience in PowerShell;
• Experience in Office 365 and Azure AD;
• Resolving configuration conflicts, registry settings, recognizing applications related problems;
• Relevant documentation preparation such as known errors, solutions, and reports which will help in continuous improvement.

Personal Qualities/Profile:

• Strong organizational skills;
• Ability to listen, gather and understand information about people and situations, quickly;
• Excellent attention to detail and quality;
• Ability to coordinate project tasks from inception to completion including coordination of work with different individuals and teams is mandatory.

• English Fluency Required
• Experience in an international company preferred