Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. The Group also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

BASIC HOURS: Monday – Friday

Employee Standards:

• Support department objectives and company goals
• Be a team player
• Accommodate requests with a smile and “let me see what I can do” attitude
• Adhere to manager directives
• Maintain a professional appearance and demeanor
• Arrive on time, properly dressed and prepared to work
• Perform all duties in a timely, accurate, honest and professional manner

Responsibility – Management of, and support of proactive sales and business development in North America for, the Field Services group.

Basic Management Tasks:

1. Responsible for day-to-day supervision and problem resolution within the national operations.
2. Manages partnerships with a goal of developing business outside of our regions.
3. Serve as primary customer liaison for relevant operations.
4. Assures team is following procedures.
5. Assures team is using company-issued technology (phones, hotspots, computers) efficiently and effectively.
6. Assist with development and training of staff.
7. Empowers the team.
8. Collect and maintain department metrics.
9. Participate in recruiting new staff.
10. Perform time sheet review and release.
11. Perform billing review and release.
12. Timely and accurate review of expense reports.
13. Assists with relevant laboratory audits.
14. Assist in developing and implementing field service processes, procedures and  documentation.
15. Other duties as assigned by management.

Qualifications:

• 2 year technical degree or relevant experience
• 5 or more years performing field evaluations and labeling to US and Canadian safety standards, including UL 508A, UL 61010-1, UL 62368, UL 60335, NFPA 79, IB Program utilizing SPE 1000-xx. Knowledge of NFPA 70, and Canadian Electric Code is also required.
• Flexibility to travel and, as necessary, perform Field Evaluations.

Reporting:

• This position reports directly to the Field Services Manager.

Skills/Requirements:

• Ability to maintain confidentially
• Needs to be receptive to and accepting guidance from others
• Ability to deal with difficult people and problems
• Able to work well in a team environment
• Able to work in a diverse group of people
• Attention to detail
• Ability to multi-task and prioritize assignments
• Professional appearance
• Willing to travel

Physical Demands:

• Able to sit for long periods of time
• Able to lift up to 35 pounds

What we offer:

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.