Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.
 

Are you experienced in IT and eager to develop your skills by providing end-user support for a newly set-up modern IT infrastructure? Do you strive to ensure high-quality service for end-users? We are looking for a Service Desk Agent fluent in English and Dutch to be the first point of contact for employees regarding all IT-related queries.

As part of the Service Desk Team for our Food & Feed Testing and Agro Testing businesses in Europe, you will support approximately 8,000 end-users across more than 200 sites, ensuring smooth operations for labs, offices, and VIP internal users.

In this role, you will act as the primary contact to support end-users with workplace-related queries and issues. These include M365 problems (Outlook, Office, Teams, OneDrive, SharePoint, Windows), identity and access management queries, printing issues, desktop and server patching, and application-related problems that require triage to the appropriate application support group.

Your main activities will include registering, classifying, routing, following up, and resolving requests according to internal processes. As the first level of support, you will provide technical assistance to Europe-based end-users in English by identifying problems, researching and answering questions, troubleshooting issues, or forwarding them to second level support teams. Additionally, you will support Netherlands-based end-users in Dutch. You will own incoming requests, manage escalations, support in the creation of operational documents/instructions for the Service Desk team, identify and document workarounds, maintain and ensure the accuracy of knowledge articles available for end-users via the Service Portal, and identify candidates for Service Catalogue items based on commonly requested items by end-users.

To succeed in this role, you should have proven experience as a Service Desk Agent, experience in troubleshooting Windows 10 and 11, an understanding of M365 with the ability to support user issues, strong communication and interpersonal skills, and a very good command of both written and spoken English and Dutch. A can-do approach with the ability to work in a dynamically changing environment are also essential.

Additionally, the following skills will be advantageous: Windows Server and Active Directory experience, networking experience, familiarity with ServiceNow Ticketing, an ITIL Foundation certificate, knowledge of Azure Cloud, and experience with SCCM and Intune.

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! The Eurofins network of companies believes in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us!  We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we count on our dedicated carbon reduction team to help us to achieve this goal!

Find out more in our career page: https://careers.eurofins.com/

Company description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies believes that it is a global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is also one of the market leaders in certain testing and laboratory services for genomics, and in the support of clinical studies, as well as in biopharma contract development and manufacturing. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 35 years, Eurofins has grown from one laboratory in Nantes, France to ca. 62,000 staff across a decentralised and entrepreneurial network of more than 900 laboratories in 62 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2023, Eurofins generated total revenues of EUR 6,515 million, and has been among the best performing stocks in Europe over the past 20 years.