Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organization services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organizations. It also has a rapidly developing presence in highly specialized and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralized and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2021, Eurofins generated total revenues of EUR 6.72 billion, and has been among the best performing stocks in Europe over the past 20 years.

ROLES & RESPONSIBILITIES:

• Support ITIL Incident Management process by ensuring incidents are resolved, documented and signed off within agreed timeframes.
• During major incidents, manage triage of technical diagnosis and coordinate with application support, internal IT groups, and cloud support.
• Monitor internal and external services across application stack to ensure reliability and engage proper processes during periods where service level objectives (SLOs) are missed.
• Contribute to the development of operational procedures and documentation
• Identify training or consulting opportunities with support and product management
• Maintains a high degree of knowledge on current technologies, tools and brainstorm ideas with other team members

REQUIRED PROFILE:

Educational Background

• B.S. or equivalent experience in the field of Computer Science and/or Engineering
• Type and Duration of Previous Experience
• 3 years of experience in application support

Required Skills

• Strong problem-solving skills required with the ability and desire to tackle new challenges
• Basic experience with SQL  
• IT Service Management experience aligning IT Services with business needs

Desired Skills

• Strong knowledge of cloud, application, and infrastructure architectures
• Basic experience in one or more of the following :
  • Ability to read and understand application source (C# and JavaScript preferred)
  • Understanding of  virtualization and compute technologies (Azure VMs, Docker, and Azure App Service Plans preferred)
  • Understanding of server storage systems (Azure Virtual Disks preferred)
  • Configuration of firewalls, network security groups, and routing
• Experience with Continuous Integration and Continuous Deployment
• Knowledge of Powershell scripting
• Understanding of database systems (SQL Server preferred)
• Experience in both Kanban and Scrum lifecycles
• Experience in larger IT organizations (over 300  people)
• Strong technical writing skills; ability to communicate complex technical concepts clearly and concisely.

Personal Qualities

• Very good English communication skills (verbal and written)
• Very good interpersonal skills at all levels of the organization.
• Ability to work in a complex international environment.
• Responsive problem solver.
• Eager to learn and continuously develop personal and technical capabilities.

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.