Eurofins Scientific is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment and pharmaceutical products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the key emerging players in specialty clinical diagnostic testing in Europe and the USA.

Group's key figures are approx. 6.7 billion Euros turnover, over 900 laboratories across 61 countries and about 61,000 staff.

Position Summary

The Client Services Representative receives sufficient authority from, and is accountable to the Lab Supervisor or appointed designate for the successful completion of assigned duties and responsibilities and has the authority to take action necessary to carry out the duties and responsibilities of this position and to identify the occurrence of departures from the quality system or from the procedures for performing tests and/or calibrations, so long as such action does not deviate from established company guidelines, is consistent with sound business judgment, and follows the practices of the laboratory.

Essential Duties and Responsibilities:

• Demonstrates and promotes the company vision
• Regular attendance and punctuality
• Serve as project manager for clients' samples, keeping clients informed of status and TAT and lab informed of client requirements
• Balance client needs and satisfaction with internal laboratory requirements for project success (act as advocate to both) and ensures that information is distributed to all who need it
• Obtains necessary information for quote preparation, Audits, and sample paperwork at required times
• Schedules, coordinates, and participates in client conference calls as needed; attends meetings with technical groups as needed
• Assess client satisfaction by entering client concerns and complaints into the complaint management system; works with Laboratory Management to assist with resolution
• Maintain supply inventory and verify invoices are correct
• Assist in management of invoices for supplies and client billing. (Both internal and external)
• Responsible for managing outsourced samples with partner Eurofins laboratories to ensure timely COA release for clients
• Preparing samples to be sent to sister labs or other contract labs for subcontracted work
• Responsible for processing online electronic orders from clients and sister labs
• Works with external and/or internal courier services to ensure timely arrival and delivery of samples
• Assists in coordinating logistics of courier routes when needed
• Understand and follow Quality System documents relevant to responsibilities, e.g., Quality Manual, SOPPs, and Methods
• Registration of incoming samples, maintaining a neat and accurate record system of work performed on a daily basis and as needed for quality control tests or regulatory purposes
• Enter the sample data into Eurofins labware management system in a timely and accurate manner
• Assist in completing laboratory testing on all incoming samples in an accurate, efficient and timely manner; ensure sample turnaround time goals are met or exceeded (as needed)
• Adhere to appropriate quality measures to meet or exceed the standards set by  government regulatory, and company requirements relevant to assigned duties. Adhere to all health, safety, and environmental regulations relative to assigned analytical work; maintain and assist others in maintaining a clean, safe work environment. Identify process difficulties and report these together with proposed solutions to supervisor
• Maintain cooperative working relationships with all company employees.  Communicate professionally, timely, and clearly to co-workers.  This includes “intra” and “inter” departmental employees
• Promote the company image through the exercising of sound and ethical business practices as related to the public and our customers
• Continually strive to improve the quality of work we provide to our clients through existing and new technologies
• Perform other related duties as assigned including appropriate aseptic preparation and processing of samples and associated process controls
• Assist in maintaining a safe and clean laboratory; clean work area and glassware used in analyses; dispose of hazardous wastes according to established procedures as needed
• Conducts all activities in a safe and efficient manner
• Performs other duties as assigned

Basic Minimum Qualifications (BMQ):

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements below are representative of the knowledge, skill or ability required.     

Education/Experience (BMQ):

High School Diploma

Associate’s Degree in science preferred, or equivalent

(BMQ):

Excellent interpersonal and organizational skills.

Excellent communication skills. 

Additional preferences:

Ability to type 40-45 wpm

Other Factors:

Willing and able to work overtime, weekends and occasional holidays.

Disclaimer:

This position description is written as a guideline to inform employees of what is generally expected of them at each job level.  The description is not intended to be all encompassing or limiting in any manner; rather, it is hoped it will add understanding and better reflect the work performed at all levels of employment.  Duties and responsibilities other than those listed may be included as needed within the work group or the company as a whole.

The above information may not be used or duplicated by others without written consent.

Candidates currently living in a commutable distance to Tustin, CA are encouraged to apply.

Type of Employment (Full time/Part time): Full Time

Shift: 1st (9:00 am to 5:30 pm)

Work Schedule (Hours and Days) : M-F                          

Salary:   $ 20 - 22

Fantastic Benefits 

LinkedIn: #LI-AW1

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.