Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2021, Eurofins generated total revenues of EUR 6.72 billion, and has been among the best performing stocks in Europe over the past 20 years.

Purpose of the Job and Expected outcome

The Associate Manager, IT Operations will manage all aspects of major business programs to ensure proper design, build, implementation and operation across BioPharma Services Lab Testing. On one hand, the Associate Manager, IT Operations will “wear the hat of the business person” as he/she is responsible to see how the projects (within the Program) result in business benefits and to facilitate business adoption. On the other hand, the Associate Manager, IT Operations will handle the IT and coordination role to lead the design, development, migration and rollout of critical applications and systems related to the Program.

Key Accountabilities

• Take accountability for the Program Governance (organization, processes, tools) and lead and organize the Program Steering committee.
• Derive the business requirements from his/her customer’s business leaders and agree the implementation roadmap with the strategic steering committee.
• Manage a well-balanced rollout plan where resources and demand from business are in equilibrium.
• Coordinate all teams contributing to the project in order to ensure efficient collaboration and optimum alignment with business priorities:
  • Business Process Owners
  • Business Analysis from different areas of Operations
  • Central Support
  • Local change agents

• Set up business needs scope coverage, Program adoption rate and operating performance KPI to monitor success of rollout.
• Conduct a continuous training and coaching effort to local change agents.
• Ensure that the IT infrastructure and software platforms are stable, reliable, performing and sufficiently scalable for future volumes by working intensively with the key IT Groups and leaders:
  • Data and Information Management Team
  • Software Development, Software testing teams
  • IT Infrastructure and Operations teams
  • External Vendors
• Contribute to the recruitment, promotion or development of talented IT leaders in the scope of the Program.
• Control goals achievement of direct reports through set up of appropriate Key Performance Indicators (KPIs), regular management and individual meetings. Implement the necessary actions when results are not in line with objectives given.

Position Specifications and Job Requirements

Experience

• Overall 8+ years in experience in IT Application/Software Development field.
• At least 2+ years of Program Management Experience in an IT Product or Services company.
• Should have managed at least 1 global program end to end, which includes all stages of Product lifecycle.
• Extensive project management skills required.

Education

• Bachelor’s degree or higher in a scientific or information technology field such as biology, life sciences or bioengineering, computer sciences (or equivalent work experience)
• Master’s degree preferred.
• PMP Certification is preferred.

Other

• Empathy and strong interpersonal skills, stress resistant with a flexible work attitude.
• High energy to drive rapid and ongoing change.  Leads by example.

• Decisive, resilient for setbacks/changes, organization sensitive, realistic, ownership, thinking in solutions, persistent, structured, can switch between overview and details.
• Analytical person and self-starter. Ability to develop a clear and realistic vision to ensure continuity and improve business results.
• Action-oriented problem solver, able to oversee the big picture and dive into the details when needed. Technically understanding the solution and supporting the team implementing it.
• Courage and self-confidence to take initiative, manage risk, and empower others.
• Experience in working in a regulated environment, pharmaceutical or commercial laboratory industry.
• Able to formulate and implement organizational goals and company-specific plans. Ability to work with and influence all levels of the organization.
• Fluent spoken and written English.

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.