Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2021, Eurofins generated total revenues of EUR 6.72 billion, and has been among the best performing stocks in Europe over the past 20 years.

Under general direction, the Project Manager Associate communicates with clients in a professional and timely manner to achieve and maintain a strong customer relationship; proactively guides and tracks the progress of small and large, complex project completion A to Z, initiates meetings with all lab personnel involved with successful project completion; and provides customer voice companywide, escalating issues to management when necessary. This position requires exceptional ability to prioritize duties efficiently with a proactive approach, attention to issues important to all internal and external parties, ability to listen and persuade others to aid in the quest for desired outcomes while maintaining an approachable, open demeanor with all project related team mates. The Project Manager Associate will also actively participate and be accountable for the project management functions as outlined below:

Essential Job Duties & Responsibilities:

• Perform all project liaison functions needed for goal achievement between the clients, sales team, laboratory, and the finance team;
• Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to routinely call on existing and potential clients;
• Independently manage multiple customers and their projects ;
• Project management from A to Z, including contract execution, project setup, project execution, and result achieved evaluation;
• Effectively use customer knowledge and competitive information to position products and determine pricing;
• Respond professionally and timely to client inquiries, handle simple to complicated technical explanations; communicate and escalate issues as needed to appropriate team leader, manager or director; ensure client is kept up-to-date on status;
• Set up and maintain accurate and complete account information, contact  logs and project profiles in the Client Service Module of ATLAS and relay project information to the laboratory in a timely, effective manner; 
• Read the contact log of the Sales group and Project Mangers; take initiative to enact any process improvement measures or address client concerns in a timely manner; follow up with client with appropriate sense of urgency; escalate issues to appropriate management team members as needed;
• Ensure variance tables are complete and project requirement tables are prepared accurately prior to the laboratory initiating work;
• Routinely lead cross team meetings to ensure complete project understanding before project arrives and during project phases as needed;
• Utilize LIMS to manage project accuracy and status;
• Set up media shipment guidelines, and provide or seek out appropriate personnel for technical support to the clients and/or sales staff;
• Challenge current systems to ensure Eurofins Air Toxics is meeting client needs in a cost effective and efficient manner. Provide input and opinion that impact all areas of  the customer service goals established;
• Proactively provide technical information to clients pertaining to equipment, regulatory information, and analytical approaches.
• Generate quotes as needed
• Proactively participate in collection activities ;
• Other duties as assigned.

• BS degree in science or environmental field required; previous environmental industry experience or equivalent preferred;
• At least one year of project management experience directly related to handling A to Z (contract to project wrap up) functions, involving multiple departments is preferred
• Desire to spend majority of time in the office, utilizing the telephone and email as primary communication tools;
• Knowledge of analytical considerations and/or compound data such as vapor pressure, polarity, chemical reactivity, standard preparation techniques, and column and detector selection is desired in order to impart a technical understanding when working with clients;
• Effective communication skills, both written and oral;
• Prior inside or outside sales or customer service experience with knowledge of the sales cycle and required documentation;
• Excellent organization skills to manage multiple projects; maintain high level of accuracy and attention to detail;
• Knowledge of and ability to utilize various computer programs, including Word and Excel;
• Consistent and professional approach to problem solving in an time-sensitive, production-oriented environment;
• Strong interpersonal skills and demonstrated teamwork, working closely with a variety of departments and maintain strong working relationships;
• Able to travel as needed; and
• Able to perform the physical requirements of the job, examples:  sitting for up to 8 hours per day, using computer and telephone for prolonged periods.

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. While performing the duties of this job, the employee is frequently required to use dexterity and coordination using hands to finger, handle of feel objects, view a monitor, reach with hands and arms; and stoop and kneel. Hearing and speaking are needed to listen effectively and talk with individuals in person or on the phone. Specific vision abilities required by this job include; close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

The employee is frequently required to sit, stand and move from place to place within the facilities. The employee is occasionally required to push handcarts with objects on board weighing up to 50 pounds and lift up to 15 pounds. Lifting of objects in excess of 15 pounds will require authorized personnel or team lifting. The employee is also required to reach items above and below standard desk or table level.

Eurofins Air Toxics Inc. is an Equal Opportunity Employer and maintains a drug free workplace. Must have authorization to work in the United States indefinitely without restriction or sponsorship.

Compensation range:  $26 - $30 per hour.

As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work.  We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays and vacation, personal days, and dental and vision options

EVOLUTION:
In a fast growing group, successful leaders are frequently being offered increased areas of responsibility (subject to geographic mobility).

Eurofins offers international opportunities to strong performers.

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.
 
Eurofins Environment Testing Businesses in the US are routinely engaged in Federal Contracts. Federal Government vaccination mandates may apply to staff working in these businesses. Successful applicants may be required to confirm vaccination status or demonstrate eligibility for medical or religious exemptions prior to commencing employment.  In addition, certain positions require travel for which vaccination is required in accordance with Eurofins policy.