Customer Service

  • Northampton, UK
  • Full-time

Company Description

Eurofins|BLC is a small but growing business specialising in testing and consulting and operates within the Eurofins Softlines and Leather division. Established for over 100 years specialising in leather, consumer and chemicals we have the technical pedigree and experience to provide targeted, testing and consulting solutions up and down the supply chain.

Eurofins|BLC is part of the Eurofins Scientific group which is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat to the water you drink to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In 2021, Eurofins generated total revenues of EUR € 6.7 billion, and has been among the best-performing stocks in Europe over the past 20 years. Employs over 58,000 staff across a network of more than 1000 independent companies in over 54 countries and operates more than 900 laboratories

Job Description

The Role:

To provide general customer service and support to both internal and external stakeholders on queries relating to testing services.

Main duties: 

  • Support the sales team with general administration including but not limited to clients quotes and follow-ups, invoices as well as queries with testing results.
  • Daily calls to clients incoming and outgoing, emails and attending meetings as required.
  • Using all our systems which included but not limited to our CRM, LIMS and customer portals.
  • Dealing with booking-in queries for samples and liaising with our clients directly as well as liaising with the sales and testing teams.
  • Administration for all key customer accounts including recording testing data on excel spreadsheets and chasing samples.
  • Supporting in the risk assessment of products, prior to testing.
  • Reviewing customer requests for testing to ensure suitability and accuracy.
  • Performing any other reasonable duties to assist the technical admin team and the business in general

Qualifications

What We Are Looking For:

  • Ideally degree educated in a business related subject, must have a minimum of 5 GCSE’s Grade C or above or equivalent qualifications that must include English, Maths and a Science 
  • Be able to demonstrate proven experience as an administrator with good organisational skills and rigorous attention to detail
  • The ability to communicate effectively, both verbally and in written form
  • A positive “can do” attitude and ability to work to tight deadlines and competing demands in a busy commercial environment
  • Demonstrate initiative and ability to multi-task and plan work effectively and work on their own or as part of a team
  • Computer literate and confident using Microsoft Office and ideally have experience with data management systems such as CRM’s
  • A flexible approach to working additional hours when required

Additional Information

Benefits:  Competitive Salary, Life Insurance, Private Medical Insurance, Income Protection, Group Pension Scheme (match contribution of up to 5 %), Perkbox . Office based in Northampton, free parking available.

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