Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labeling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 50,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.

In 2020, Eurofins generated over the total revenues of EUR 5 billion, and has been among the best-performing stocks in Europe over the past 20 years.

•  End User Computer Environments

Maintain the user computer environments including computers, printers, phone systems, smartphones etc.), including build, deploy, decommission, and dispose the devices according to the defined procedures.  This includes ordering and arranging the repair services; エンドユーザー端末（PC、プリンター、電話機、スマートフォン等）の管理（プロシージャに従い、構築、展開、撤去、廃棄を行う）とメンテナンス（発注や修理対応等も行う）

• User Support

Troubleshoot, diagnose, escalate and support the end user computer issues and resolve their issues and inquiries; エンドユーザーPCや機器の問題や問い合わせに関してサポート、トラブルシュート、診断、エスカレート等による解決

• On-site services

Provide hands-and-foot services on-site for our office premises (it may require some trips) and coordinate with vendors on-site.  This is not limited to end user computers but overall IT infrastructure equipment including network devices and appliances, where necessary; 拠点での現地作業を行う（場合によっては出張が生じる）。また、ベンダーとの調整等現地で必要な作業を行う。作業はユーザー端末のみならず、ITインフラの管理する機器(ネットワーク機器・その他機器)についても、必要に応じて対応

•  IT Projects

Participating IT projects especially in IT security, business continuity and integration of newly acquired companies; 各種ITプロジェクトへの参加または実施（例：買収したばかりのグループ会社のIT統合、ITセキュリティプロジェクトの展開、BCP―事業継続計画) 

• General

Communication with all internal and external stakeholders in Japan, Offshore and global team members; グローバルのチームやオフショアや日本国内の内部／外部の関係者との円滑なコミュニケーション

• Associate Degree or advanced degree in Computer Science, IT or related fields from a recognised tertiary education institution; 専門学校・短大・4年制大学等高等教育機関の学位（コンピュータ関連・IT関連尚可）
• Mandatory: Japanese language N2 or similar; 必須：日本語能力試験N2以上
• Mandatory: Conversational English language skills; 必須（日本の方）：日常会話ができる英語能力
• Optional: ITIL or similar; 任意：ITIL等のITサービス管理資格・知識
• Optional: vendor certificates such as Microsoft and Cisco; 任意：ベンダー資格　Microsoft やCisco等の資格・知識
• At least 2-5 years of working in IT Infrastructure domain and at least 2 years of user support (remote or face-to-face) experience as Desktop Support Engineer or On-site support engineer; 最低2－5 年以上のITインフラのサポート経験。そのうち、最低2年間デスクトップサポートエンジニアあるいはオンサイトサポートの経験
• 1+ years of work experience with IT Infrastructure project management (in an international environment) preferably in an industrial or process driven environment, ideally in the laboratory industry; 1年以上のITインフラ関連のプロジェクトの経験（プロジェクトメンバーあるいはプロジェクトマネージャーとしての経験）
• Machine kitting Experience; マシンのキッティング経験
• Troubleshooting experience of IT infrastructure issues (Hardware/Software/Network Equipment/WiFi Devices etc.); ITインフラに関する障害等のトラブルシュート経験(ハードウェア、ソフトウェア、ネットワーク機器、無線LAN等)
• Experience with server rack mounting and cabling is preferred; サーバーラックのマウンティング作業・ケーブリング作業の経験
• Hardware installation of network equipment is plus; ネットワーク機器のハードウェアインストールの経験
• Knowledge and experience in Cloud environments is plus; クラウド環境の知識・経験
• Experience in collating and documenting knowledge and the procedures is preferred; 知識・プロシージャ―を収集し、文書化した経験
• Experience working with cross-functional IT teams and working with near-shore/offshore service partners (internal or external) is plus; 国際的な各地のITチームとの業務経験、国内外の関係者とのコミュニケーション経験等
• Entrepreneurial thinking and flexibility to change; Ability to work in a complex and challenging international environment; 強い責任感（与えられたタスクに対して責任をもっと仕事をこなす）高い独立性（指導がなくても独自で行動できる）・環境変更に対する柔軟な対応
• Self-motivating and eager to learn the new skills; 自発的であり、かつ新たな知識を得ようとする意識
• Excellent organization and prioritization skills; 課題管理や問題解決能力Very good communication skills (concise writing and orally convincing);優れたコミュニケーションのスキル
• Building rapport with the customer and key business users; 顧客・キーとなるビジネスユーザーとの良好な関係を構築するスキル
• Fluent spoken and written Japanese and conversational level of English Language; 日本語は流暢で、英語は日常会話程度
• Practical knowledge and experience of Windows based machines and network; Windows OSのマシンおよびWindowsネットワーク環境での実用的な知識・経験
• Practical knowledge and experience in Active Directory; Active Directoryに関しての実用的な知識・経験
• Support Experience in user equipment such as printers, smartphones, and tablets; ユーザー側で利用するプリンター、スマートフォン、タブレット等の機器のサポート経験
• Mounting or/and Installation experience of enterprise network equipment in server rack; 企業向けネットワーク製品のサーバーラックへの設置・インストール経験
• Experience of operating ITIL based Service Desks; ITILに基づいたサービスデスク業務経験
• Strong security awareness;セキュリティに関する高い意識
• May require lifting and carrying boxes of the equipment in day-to-day operations; 日常業務の一部で荷物を上げ下げする可能性があり
• May have to attend the weekend activities or on holidays; 週末や休日での作業あり
• May require a day trip (or longer) to remote locations (will be scheduled in advance, however, it may be a required with a short notice); 国内遠隔地への出張作業あり（できるだけ計画的には進めますが、場合により日帰り出張あり）

Work location: Sapporo / 札幌