Sales Administrator

Our Castleford laboratory is looking to appoint a Sales Administrator to assist customers with quotes and bookings into our busy laboratory, supporting their journey and ensuring a great experience for all concerned.

Company Description

Eurofins E&E (Electrical & Electronics) is a business line with the Consumer Products Testing division of the Eurofins Scientific network of companies and provides world-class testing, inspection and certification services to manufacturing and electronics industries worldwide and includes locations in the UK, Germany, Italy, France, Finland, Switzerland, China, Taiwan, Thailand and the USA.

Through these global locations, Eurofins E&E delivers an extensive range of services covering all aspects of testing, inspection and certification for electrical and electronics products across all industries and market sectors and, in conjunction with companies in the wider Eurofins network, offers its customers a single point of contact for product approvals.

Eurofins E&E UK consists of Eurofins York Ltd, Eurofins E&E Hursley, Eurofins E&E CML Ltd, Eurofins E&E ETC Ltd and Eurofins Electrical & Electronic UK London Ltd.

Who we are

Eurofins York Ltd is a vital part of the Eurofins E&E UK network of laboratories. We provide regulatory compliance services and products to the manufacturing and electronics industry, particularly in EMC, Wireless/Radio, Electrical Safety, EMF and RF.

Alongside the product testing and certification services, Eurofins York also delivers Global Market Access services, Training, Compliance Guidance and Expert Services to companies in the UK and further afield.

What does this mean? In simple terms, we test the electrical and electronic products you use daily. From TVs, Microwaves, doorbells, set-top boxes and audio equipment to full-size trains, car parts, and jukeboxes - basically anything electrical or electronic - so that manufacturers can check that they are safe to use and meet the regulations for this type of product.

What you will be doing

This role involves reporting to the Laboratory Business Manager within the laboratory at Castleford; you will work with the existing team of test engineers, supporting our customers as they look to design, develop and deliver compliant products to market.

You will manage all incoming enquiries for product testing and foster positive relations with all customers, liaising with technical staff to create accurate quotations and drive business into the laboratories:

Main duties:

Organising, updating and coordinating the internal RFQ process using appropriate systems and CRMs

Submitting Quotations for Eurofins services to existing customers

Proactively following up quotations with existing customers

Managing key accounts helping to develop forward booking schedules

Working with Business Development Managers and operations staff to provide high quality customer service

Receiving and acknowledging POs and liaising with operations staff for scheduling projects

Liaising with the Laboratory Business Manager to coordinate sales projections to the UK group sales manager

Recording and inputting all activities, actions, meetings, proposals into the company CRM and maintaining an appropriate “dashboard” as directed

Co-ordinating sales projections and reports inside and outside of the company CRM in tandem with the Laboratory Business Manager

Supporting the marketing department in the implementation of the marketing strategy

What you will need to succeed

You will have experience of conducting B2B customer interactions and as a result will have a confident, articulate, professional, assertive, convincing and friendly telephone manner. In addition to this you will be highly organised and possess many of the following:

Good knowledge of IT (MS Word, Excel, Hubspot)

Negotiation and influencing skills

Excellent personal organisation skills and time management skills

Ability to communicate with technical specialists and non-specialists alike

Project management skills

Flexible approach to work

Self-motivation with strong drive and ambition

Professional and confidential approach

Being responsible for own actions and taking proactive ownership of projects,

Actively working in, and communicating with, a small team

Reliability

In return

If you join the Eurofins team you will receive a competitive package with good pension provision, training and development and the opportunity to progress in a growing and ambitious company. The post is full-time (37 hpw) and we offer 5 weeks annual leave plus bank holidays.